ITIL V3 Foundation Certificate in IT Service Management

ITIL V3 Foundation Certificate in IT Service Management

V3FoundationpinThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:

Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture

Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.

View the Foundation syllabus for more detailed information on the areas of study covered by the ITIL Foundation Certificate in IT Service Management.
Target Group for the ITIL Foundation Certificate

The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:

* those who require a basic understanding of the ITIL framework;
* those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
* IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.

However ITIL certification is open to any individuals who may have an interest in the subject.