ITSM Online Solutions

Updated ITIL v3 Foundation Exam Questions

2011-09-04T14:55:00.000-03:00

Find the latest ITIL v3 Foundation exam sample questions now available at www.CertCollege.com

New Linux LPI Practice Exams and Sample Questions

2011-09-04T14:43:00.000-03:00

New Linux LPI practice exams and sample questions for the Linux Professional Institute's certification exams 101 and 102 will soon be available online at www.CertCollege.com

Latest Pass Rates For ITIL v2 and V3 Certifications from EXIN

2010-12-29T17:55:00.005-04:00

Get the latest ITIL certification pass rates from EXIN and download the PDF

Cert College IT Certification Practice Exams |IT Certification Preparation Guaranteed| Free Demo

2010-12-25T16:48:00.000-04:00

Cert College IT Certification Practice Exams |IT Certification Preparation Guaranteed| Free Demo: "- Sent using Google Toolbar"

ITIL v3 Questions and Practice Exams Updated

2010-12-24T17:13:00.006-04:00

Our new ITIL v3 Foundation questions with explanations for our ITIL v3 Foundation practice exams are now online and posted. Check out our latest training material at www.itsmonlinesolutions.com Pass Guaranteed at the best value price available anywhere!

Try a Free Demo!

Windows 7 Practice Exams and Sample Questions Online

2010-12-11T15:44:00.002-04:00

Windows 7 Exam Questions and Practice Exams for 70-690 Windows 7 Configuring and 70-685 Windows 7 Enterprise Desktop Technician now Available Online at Cert College

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New ITIL v3 Foundation Practice Exams Available With Daily Pricing

2010-12-04T21:29:00.003-04:00

Cert College is a new ITIL v3 Foundation training website featuring online certification practice exams. This site offers a real life exam experience with several learning modes. They offer daily and monthly pricing and their practice exams are a great way to learn the material fast and effectively. You can purchase as many days access as you like or get even better pricing with their monthly pricing model.

Well worth checking out this site if you are preparing for your ITIL v3 Foundation certification exam. Check this site out at www.CertCollege.com

CompTIA Now Requires Certification Renewals after 2011

2010-12-04T21:13:00.001-04:00

CompTIA is bringing their CompTIA A+, CompTIA Network+ and CompTIA Security+ certifications in line with ISO requirements by phasing out lifetime certification. Starting Jan. 1, 2011, individuals who certify in those three certifications will need to renew their certification every three years. Certified professionals will have the option to take the newest version of the exam or complete continuing education requirements. Not certified yet? Do it this year. Check out the latest offers on CompTIA certifications and certificates.

CompTIA A+ Exam Developers Required

2010-10-13T03:30:00.002-03:00

Careers at Cert College
Content Developer

Are you a certified IT or Project Management professional with at least 5 years real life, on the job experience and would like to make extra money? If so, we would like to talk to you. We pride ourselves on hiring the very best subject matter experts to keep the content of our products current and the quality level the highest available anywhere. We employ talented professionals on a work from home basis to develop, revise, and review the content in our databases.
Description

Our content developers are responsible for creating, revising, and reviewing the contents of our databases. We are seeking motivated, self-starters who can successfully meet their objectives while working remotely. This is a part-time position. Pay is performance based. You must hold current certifications. All content development must be original and is subject to review by our staff.
Qualifications

* Ability to take ownership of assigned tasks
* Ability to work under strict timelines
* Strong written and verbal English communication skills
* The ability to teach and explain technical concepts
* Ability to collaborate effectively in team scenarios
* Experienced in HTML
* 24 x 7 access to personal computer, internet, and email

If you have the experience, certifications, language skills and aptitude for teaching, and have a keen eye for detail, we want to hear from you.

Contact Careers@CertCollege.com today!

ITIL v3 Foundation Practice Exams and Questions

2010-10-08T03:53:00.003-03:00

Starting at 1.00 USD per day as an introductory offer! Free DEMO! CertCollege.Com

Careers at Cert College

2010-09-15T01:17:00.003-03:00

Content Developer

Are you a certified IT or Project Management professional with at least 5 years real life, on the job experience and would like to make extra money? If so, we would like to talk to you. We pride ourselves on hiring the very best subject matter experts to keep the content of our products current and the quality level the highest available anywhere. We employ talented professionals on a work from home basis to develop, revise, and review the content in our databases.

Description

Our content developers are responsible for creating, revising, and reviewing the contents of our databases. We are seeking motivated, self-starters who can successfully meet their objectives while working remotely. This is a part-time position. Pay is performance based. You must hold current certifications. All content development must be original and is subject to review by our staff.

Qualifications

Ability to take ownership of assigned tasks
Ability to work under strict timelines
Strong written and verbal English communication skills
The ability to teach and explain technical concepts
Ability to collaborate effectively in team scenarios
Experienced in HTML
24 x 7 access to personal computer, internet, and email
If you have the experience, certifications, language skills and aptitude for teaching, and have a keen eye for detail, we want to hear from you. Contact Careers@CertCollege.com today!

Innovative ITIL® Software Assurance Scheme nears 1st Anniversary

2010-09-15T01:13:00.000-03:00

The "ITIL Software Scheme" is nearly a year old and already starting to reap benefits for software developers and end users. Tool vendors will be able to choose from a number of Licensed Software Assessors to assess their software tools. The first two Licensed Software Assessors are:

Software Management Consultancy - SMCG

Pink Elephant - www.pinkelephant.com

As IT complexity continues to increase, the need for IT management Best Practices is more critical than ever. The OGC remains committed to enabling best practice through its ITIL portfolio. However, a missing link in the OGC/ITIL portfolio had been the lack of an approval process for ITSM tools. There are now a large number of tools that claim to be "ITIL process compliant" and this scheme gives the end user the opportunity to see if these claims can be verified.

The scheme was launched at the itSMF Fusion Conference and Exhibition last September. At the launch event, Peter Brooks (FISM) Independent Consultant reviewed the ITIL Software Scheme. He said: "The potential marketing advantage to Vendors is reasonably clear. At a minimum, if a piece of software is certified to offer ITIL Process X, somebody completing an RFP can include this information in the knowledge that, so long as all the people and process work is done according to ITIL, the tool will provide the necessary support"

The scheme is administered by APM Group-the Accreditor (on behalf of OGC).

www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.asp

The advantage of this scheme over others in the market is clear as this scheme is unique in giving assurance of ITIL compatible processes within the tool.

There are three levels of assurance available within the scheme, Bronze, Silver and Gold dependent on the capability of the tool and its alignment to specific ITIL processes, how widely the product is used and the extent of positive feedback and references from end users. This feedback is critical because there was a need for customers to understand if the software tools and inherent documentation they were considering supported ITIL and were truly compliant with ITIL Best Practices.

Whilst it is recognized that tools themselves will not magically fix all process issues. they can provide invaluable assistance in supporting ITIL processes. Already the scheme has successfully recognized 14 software tools who have attained the required standard (7 tool's processes have been assessed to the Bronze level and 7 to the Gold level).

Job - IT Certification Practice Exam Content Developers

2010-09-02T22:20:00.005-03:00

We are looking for IT certification test prep question developers to help author questions and answers with explanations for our new IT certification practice exams.

If you meet the criteria below, we would like to hear from you. Please email your resume and salary expectations to Service@ItsmOnlineSolutions.com This is a part-time work from home position. Pay is performance based and you must hold current certifications. All content development must be original and is subject to review by our staff.

Qualifications
• Ability to take ownership of assigned tasks
• Ability to work under strict timelines
• Strong written and verbal English communication skills
• The ability to teach and explain technical concepts
• Ability to collaborate effectively in team scenarios
• Experienced in HTML
• 24 x 7 access to personal computer, internet, and email

ITIL v3 Actual Certification Pass Rates

2010-08-21T20:46:00.005-03:00

The average pass rates for the ITIL v3 Examinations have been identified following the analysis of information originally supplied by APM Group who are responsible for the overall administration of the ITIL v3 Qualification Scheme.

The examinations that are difficult to pass are the Continual Service Improvement with an average pass rate of 54.4% and the Managing Across the Life Cycle with a pass rate of 57.8%.

The table below provides the average pass rate for all the ITIL v3 examinations.

ITIL v3 Examination Average % Pass Rate
Foundation 87
Foundation Bridge 90
Managers Bridge 69

Intermediate - Service Lifecycle

Service Strategy (SS) 75.2
Service Design (SD) 76.2
Service Transition (ST) 63.6
Service Operation (SO) 78.6
Continual Service Improvement (CSI) 54.4

Intermediate - Service Capability

Service Offerings and Agreements (SOA) 77
Release Control and Validation (RCV) 80.2
Planning, Protection and Optimization (PPO) 82.8
Operational Support and Analysis (OSA) 80
Managing Across the Life Cycle (MALC) 57.8

TIP - When considering an ITIL course ask all the Training Providers you approach to supply details of their average pass rate for their candidates, then compare the figures with the table above. Those that exceed the figures above could be considered more favourable than those that do not exceed the figures above.

This information has been obtained from ITILnews.com and is for information purposes only.

Intermediate Translations Update – 10th June 2010

2010-06-20T18:11:00.001-03:00

ITIL Intermediate module translations have been progressing as planned, and following thorough reviews, the first module will be released next month. In the coming months, we will be releasing the modules listed below:

July
Japanese – SOA
Castilian Spanish – SO
German – SO
Brazilian Portuguese – OSA

August
French – OSA
Danish – OSA

We will continue to update the market on forthcoming products.

ITIL V2 Qualifications Withdrawal starts end of June 2010

2010-06-09T21:43:00.000-03:00

Earlier this year, the Office of Government Commerce (OGC) announced its intention to withdraw ITIL V2 publications and qualifications from the market. This process begins in June 2010 with the withdrawal of the ITIL V2 Foundation qualification.

The withdrawal schedule for V2 Qualifications during 2010 is:

* V2 Foundation expires 30 June 2010
* V2 Manager expires 31 August 2010
* V2 Practitioner expires 31 Dec 2010
* Foundation Bridge expires 31 Dec 2010

TSO Backs Project to Support ITIL in China

2010-06-08T11:43:00.000-03:00

Industry-leading publisher The Stationery Office (TSO) is supporting a new project to increase the use of ITIL® and PRINCE2™ in China.

The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL and PRINCE2 training.

Janine Eves, OGC Contract Manager and Publisher at TSO, says: "There are 13m project managers to be trained in China, so the potential for this initiative is enormous. We fully support the goals of the new centre in spreading the word about ITIL and PRINCE2 across China."

ITIL - Chinese Translations Coming Soon

2010-06-07T15:01:00.001-03:00

The core ITIL titles have been commissioned and structured as a five title series, each building on the work of the others. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

The ITIL Lifecycle Publications consist of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These have all now been translated into various languages.

New ITIL v3 Foundation Practice Exams and Sample Questions for 2010 Online

2010-05-28T16:13:00.002-03:00

Cert College offers special pricing on ITIL v3 Foundation practice exams. Hundreds of new questions and answers with full explanations now available at CertCollege.com. This new website offers current ITIL v3 Foundation certification training at very affordable prices. All ITIL v3 Foundations questions available at this site are based on the new ITIL v3 Foundation syllabus version 4.2 which is the current standard for 2010.

This is a limited time offer, so check it out today at www.CertCollege.com

ITIL: A Project Manager's Perspective

2010-05-27T16:14:00.000-03:00

If you are a Project Manager working in or with IT, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI’s PMBOK Guide) or ITSM (IT Service Management – the concept of IT as a “service” to the business). If you haven’t heard of ITIL, you will. Why? Simply put: in terms of industry adoption, ITIL is one of the fastest growing frameworks in the IT industry today.

ITIL helps organizations increase IT efficiency, improve quality, and control costs. In fact, AMR Research reports that IT organizations that have implemented ITIL best practices have saved up to 10% in IT costs without sacrificing the quality of service delivery. That is why U.S. Computer Economics has projected that approximately 45% of all organizations, both large and small, in the US and Canada will have adopted ITIL best practices in some form by the end of 2008.
High Demand for ITIL Expertise

Companies are turning to ITIL, and the demand for individuals with skills and expertise in this area is increasing. So much so, in fact, that ITIL certifications rank as some of the highest paid certifications in technology, along with PMIâ€™s CAPM and PMP credentials. In recent salary surveys from ZDNetâ€™s Tech Republic , PMI and ITIL credentials consistently rank in the top three IT certifications industry wide. With ITILâ€™s continued growth in the United States, the demand for IT Project Managers with expertise in ITIL will continue.
Focus is on Process, not Technology

The most compelling and interesting similarity between PMIâ€™s PMBOK Guide and the ITIL books is that both are descriptive frameworks centered around process, not technology.

What this means to you is that both are extremely approachable standards. For example, the PMP exam does not ask how you would go about creating a milestone task within Microsoft Project. Rather, it makes sure you understand the importance of creating milestones.

The ITIL books are the same way. In order to really understand IT Service Management as a practice, you do not need to understand servers or switches. Rather, you need to understand things like the importance of controlling change, defining service levels, and maintaining a catalog of all your services to the business in terms the business can understand.

Both are bodies of knowledge covering simple principles that are drawn from deep industry experience. They both detail concepts that are scalable and adaptable to each organization. For example, the Project Plan for a small, simple project is going to look very different for a large, complex one. In the same way, the process for managing a minor software patch release is going to have a different scale of requirements compared to a brand new, enterprise-wide software release.

Just Released - ITIL The Basics

2010-05-11T12:56:00.000-03:00

Providing a basic overview of ITIL, this vodcast with accompanying whitepaper covers:

What is ITIL and its origins?
Why would an organization be interested in ITIL?
What are the benefits of ITIL?
Which companies use ITIL?

Updated ITIL v3 Foundation Practice Exams and Sample Questions for 2010 Online

2010-04-29T22:05:00.004-03:00

Updated ITIL v3 Foundation exams and sample questions are now available at CertCollege.com. All original material based on the new ITIL v3 Foundation syllabus version 4.2 for 2010.

No ITIL v3 braindump questions here. All material authored by certified ITIL experts.

ITIL Users

2010-04-25T00:46:00.001-03:00

ITIL has been adopted by hundreds of organisations worldwide. These include:

* Microsoft
* IBM
* Barclays Bank
* HSBC
* Guinness
* Procter & Gamble
* British Airways
* Ministry of Defence
* Hewlett Packard

ITIL: Overview and Benefits

2010-04-25T00:45:00.000-03:00

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs;
* improved IT services through the use of proven best practice processes;
* improved customer satisfaction through a more professional approach to service delivery;
* standards and guidance;
* improved productivity;
* improved use of skills and experience; and
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

Service Management - ITIL®

2010-04-25T00:44:00.001-03:00

ITIL News Bulletins

2010-04-25T00:41:00.001-03:00

Intermediate Translations – 19 April 2010
Further to the statement issued by the Accreditor regarding ITIL Intermediate Translations (February 2010), we have received some feedback from the community regarding the number of modules we have committed to translate in some languages.
We have considered this feedback, reviewed our translation plans for 2010 and have revised the plans to commit to translate additional modules.

Further updates on the availability of these modules will be released through the Accreditor and EIs.

ITIL - Spanish Translations Just Published

2010-04-07T11:20:00.001-03:00

New ITIL v3 Foundation Practice Exams and Sample Questions

2010-04-04T16:44:00.002-03:00

Try out our new online ITIL v3 Foundation practice exams and sample questions at CertCollege.com. With hundreds of new questions aligned with the the new ITIL v3 Foundation syllabus version 4.2 for 2010, this site offers the best industry money back guarantee and the most realistic certification test engine available anywhere.

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What is ITIL?

2010-03-31T06:23:00.000-03:00

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs
* improved IT services through the use of proven best practice processes
* improved customer satisfaction through a more professional approach to service delivery
* standards and guidance
* improved productivity
* improved use of skills and experience
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

ITIL® Call for Reviewers

2010-03-16T12:25:00.000-03:00

TSO (The Stationery Office) are translating the Passing your ITIL Foundation Exam 2009 Edition into the following languages:

• Chinese
• French
• German
• Japanese
• Dutch.

We would like ten native language reviewers who are fluent in English for each title. The reviewers would be required to quality assure the translation against the English book to ensure that the translation has captured the sense and meaning of the English book as well as being free from grammatical errors etc.

The review would be carried out over a period of a month from May to June 2010 (dates are subject to change). Reviewers will be supplied with a link to an electronic copy of the translation and the English book along with an issues log to document any issues. Reviewers will be required to sign a Non Disclosure Agreement before they can review the publications.

All reviewers will have their names and their organization acknowledged within the publication.

Please submit your CV to emily.allison@tso.co.uk

ITIL Foundation New Questions

2010-03-13T23:16:00.004-04:00

ITSM Online Solutions Inc. has just updated there ITIL v3 practice exams with the newest questions from the ITIL v3 Foundation syllabus version 4.2.

Check us out at www.ItsmOnlineSolutions.com for a free demo. Pass Guaranteed or your money back.

The translation of ITIL V3 Intermediate Examinations has begun

2010-03-01T16:04:00.001-04:00

The APM Group would like to confirm that translations for ITIL® V3 Intermediate Examinations have commenced in the following languages and modules:-

Brazilian Portuguese - OSA
German – SO
Danish – OSA
Japanese – SOA
French – OSA
Spanish – SO

Work started on January 4th 2010, and is being done primarily in association with local itSMF Chapters and local translation agencies they have recommended. The key people are as follows:-

Brazilian Portuguese – Moracy Ferrari and Claudio Rostelato (Subject Matter Experts)
Danish – Anders Linde (DANSK IT)
French – Jean-Claude Beaudry (itSMF Canada), Robert Falkowitz (Subject Matter Expert), Vincent Guiheneuc (itSMFI)
German – Stephan Brendel (APMG Deutschland), Björn Hinrichs (itSMF Germany), Renate Eberle (TÜV SÜD)
Japanese – Joji Koyama (itSMF Japan)
Spanish – Marlon Molina (itSMF Spain)

The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.

Further modules will be available after the refresh has been published in early 2011.
All English Intermediate papers have been monitored since release, and a sufficient number of candidates have now taken the exams to enable the examination panel to review them for their overall level of accuracy, difficulty, ease of understanding and applicability, against the performance metrics. Improved quality criteria have been applied during the assessment and review process to ensure the papers perform well in English. This was essential before translating into other languages.

We are confident that candidate performance in ITIL V3 qualifications will be consistent wherever they take a paper, in whatever language.

OGC withdrawal of ITIL version2

2010-02-06T16:28:00.001-04:00

In June 2009 OGC announced that itSMF International 1 were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.

The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:

* English versions of products need to be in the market to the end.
* Overall, less than 8% suggested version2 qualifications need to be available for more than 2 years (from the date of the survey).

OGC has considered these findings alongside its own requirements for the maintenance of the ITIL product set, and agreed that:
a. Withdrawal will be product based, with all language variants for individual qualifications and publications being removed at the same time.
b. Removal of version2 will complete on 30 June 2011. Specific product withdrawal will be as follows:

* V2 Foundation to cease 30 June 2010
* V2 Manager to cease 31 August 2010
* V2 Practitioner to cease 31 Dec 2010
* Foundation Bridge to cease 31 Dec 2010

ITIL V3 Foundation Certificate in IT Service Management

2010-01-28T16:44:00.003-04:00

ITIL V3 Foundation Certificate in IT Service Management

V3FoundationpinThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:

Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture

Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.

View the Foundation syllabus for more detailed information on the areas of study covered by the ITIL Foundation Certificate in IT Service Management.
Target Group for the ITIL Foundation Certificate

The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:

* those who require a basic understanding of the ITIL framework;
* those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
* IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.

However ITIL certification is open to any individuals who may have an interest in the subject.

ITIL V3 Update - Call for Participants

2009-11-04T16:46:00.000-04:00

ITIL underwent a major refresh in 2005 and V3 was launched in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases.

The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the
OGC, are seeking participants for the update of the five core publications (Service Strategy, Service Design,
Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service
Lifecycle. The participants will be of two kinds: Authors who will make any necessary changes to the text, and
Reviewers who will comment on the changes and advise whether drafts are acceptable.

View the Call for Participants.

If you are interested please apply by 26 November 2009, enclosing your proposal, to:

Emily Allison
The Stationery Office
Emily.allison@tso.co.uk

Official Accreditor approves Service Catalogue complementary ITIL® V3 Qualification

2009-10-19T01:59:00.001-03:00

29th June 2009, High Wycombe, Buckinghamshire, UK…....The Official Accreditor for the ITIL qualification scheme, The APM Group, has endorsed the addition of a new complementary qualification which earns candidates credits in the ITIL V3 qualification scheme.

The Complementary Qualifications Scheme is an initiative run by The APM Group as the OGCs Official Accreditor, in association with itSMFI and its International Qualifications and Certifications Committee (IQC).

The new qualification focuses on the Service Catalogue which looks at new ways to control demand, publish and track service pricing and cost, and automate service request management and fulfilment.

The Service Catalogue qualification was subject to independent review and scrutiny by the IQC and further to endorsement, candidates who gain the qualification will earn 1.5 ITIL V3 credits.

Colin Rudd, itSMFI Director of Professional Qualifications and Certifications said, "The importance of an accurate Service Catalogue cannot be underestimated. Candidates can now gain a recognized qualification in this discipline whilst working towards their ITIL Expert Certification."

Sharon Taylor, ITIL V3 Chief Examiner said, "Qualifications which help further promote specialized knowledge from within ITIL practices will be a welcomed addition to the overall Qualification Scheme. We are pleased to continue to offer more choices for ITIL certification."

The qualification will be developed over the next few months and will be available via organisations accredited through the APMG-International Examination Institute. Further information will be available from APMG-international at forthcoming itSMF events in the US and UK later in the year.

Foundation to Expert – ITIL® V3 comes of age

2009-10-19T01:58:00.001-03:00

The world's first ISEB ITIL V3 Expert has qualified in the UK.

Paul Jackson, owner of mmXcellence ltd, a service management consultancy based in the Thames Valley is the world's first ISEB candidate to achieve ITIL V3 Expert level who has qualified through the accredited V3 Lifecycle learning route, passing every exam at the first attempt and in just ten weeks!

Richard Pharro, CEO, The APM Group, the ITIL Qualifications Scheme Accreditor, said "We extend our hearty congratulations to Paul Jackson for achieving ITIL Expert status. Achieving this level so rapidly is testament to his knowledge of service management and to his professionalism. We hope others are inspired by his achievement and aspire to do the same."

Paul says: "For me, ITIL, IT Service Management and the drive towards more efficient, effective, transparent IT operations has been the core focus of my working life for a number of years and, for me, achieving this qualification is an important step in progressing my career. I look forward to bringing this knowledge and experience to bear on future projects, and working with our customers to help them achieve their goals."

Paul, who is an extremely experienced consultant delivering IT Service management solutions, gained the qualification after completing an intensive, fast track study program whereby all five ITIL v3 lifecycle courses and the overarching "Managing Across the Lifecycle" course were completed over a ten- week period.

Paul adds: "When I was searching out a training provider I was looking for 3 things; value for money, course availability and reputation. For me, Sysop stood out from the crowd in all three areas, and, as I am not the most patient of people, their "Fast-track to ITIL V3 Expert " offering, whilst being both demanding and challenging, was the only one for me!"

ISEB Accredited Training Provider Sysop, a leading Service Management consultancy and training organisation, became one of the first training organisations in the UK to gain accreditation for all ITIL v3 training materials in August 2009.

Stuart Sawle, MD of Sysop said : "We are very proud of our track record on ITIL v3 qualifications. We were one of the first of the training organisations to gain accreditation for all of the ITIL v3 qualifications and the first to accept a student onto the, very demanding, "Managing across the Lifecycle" course. Paul booked a concentrated programme of training with us and proved to be an exceptional student and a joy to teach. We wish him well in his career and continued success in his business goals with mmXcellence."

Michelle Major-Goldsmith, Head of Training at Sysop said: "This was a real team effort in which Paul played no small part. Each of my team members played a part in delivering the training to Paul and I led him through "Managing across the Lifecycle". I'm so proud of everyone, it's been a demanding schedule: developing the courses to the high professional standard demanded by ISEB; delivering them in the classroom; and refining them to smooth the presentation flow."

For more information, please see the BCS-ISEB website.

ITIL ATO Sub Group Appointed

2009-10-19T01:56:00.000-03:00

Earlier this year, the ITIL Qualifications Board (QB) agreed that in order to approve the engagement and level of consultation the QB has with the ITIL training community, an advisory group comprised of representatives from the ATO community should be established.

It was agreed that this group will undertake the following functions in an advisory role to the QB:-

* Provide a forum to discuss market concerns from an ATO perspective;
* Consider and discuss issues and proposals put forward by the QB;
* Provide valuable input on the risks and impact of proposed QB decisions, to the ATO and End User community;
* Raise concerns or issues to the QB which are of concern to the ATO or end user community.
* Bridge the gap between the QB and the training providers, working together to reflect the views, concerns, and benefits of the training providers, their associates and customer base, and to improve the ITIL market positioning.

The Accreditor is pleased to confirm that the following individuals were formally appointed to the ATO Sub Group in May 2009, and met for the first time with the Accreditor on the 17th and 22nd July 2009: -

ITIL® Software Scheme Goes Live at itSMF Fusion in Dallas

2009-09-23T16:41:00.000-03:00

The Office of Government Commerce (OGC) and its Accreditor the APM Group have confirmed the ITIL Software scheme is now live.

Speaking at itSMF Fusion, Richard Pharro, CEO, APM Group said: "We are delighted to launch the ITIL software scheme while we are here in Dallas. We can now confirm that we have a second contracted software assessor so the vendor community has choice in having their products assessed. This means we are able to formally launch the scheme as we have met our requirements for a competitive and open market in the delivery of the assessment services."

The new ITIL software endorsement scheme allows software tool vendors to submit their ITIL based software tools for assessment to a Licensed Software Assessor. Successful recommendations entitle tool vendors to use the official Process Compliant ITIL Swirl logo.
Read the full ITIL Software Scheme press release.

For further information on the ITIL Software scheme visit:
http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.asp

Need CISSP Practice Exam Question Developer

2009-09-17T21:29:00.000-03:00

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Official ITIL Credit Policy released

2009-08-05T18:50:00.000-03:00

A review has recently taken place on the Credit Administration Policy which supports the ITIL V3 Qualifications Scheme. The development of the V3 qualification scheme introduced a modular credit system for each of the 13 ITIL V3 modules that comprise the Scheme. Modules are given a credit value which can be applied towards the ITIL Expert level of ITIL achievement. Candidates meeting the entrance requirements and accumulating a sufficient number of credits (22) can apply for recognition as an ITIL Expert. The official Credit Policy document can be found on the ITIL IT Standard pages of the EXIN Web site.

ITIL exams based on new syllabus

2009-08-05T18:48:00.000-03:00

ITIL V3 Foundation and Foundation Bridge exams have undergone a review, the exams based on the new syllabus, version 4, were released at the beginning of July. The new syllabi can be found in the Exam Program on the EXIN Web site. The following languages have been updated and are now available: Chinese, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Polish (pilot), Brazilian Portuguese, European Spanish, and Latin American Spanish.

ITIL V3 Qualification Scheme

2009-05-13T16:54:00.001-03:00

Extended Exam offerings through worldwide test centers

2009-05-13T16:53:00.002-03:00

The global Testing Centers of both Pearson Vue and Prometric, provide on line testing services for several EXIN Foundation exams (ISO/IEC 20000, ISO/IEC 27000, ITIL, TMap, MOF and SCP) in various languages. The examination process via these Testing Centers, situated all over the world, is fully automated and the candidate will receive the result immediately after having taken the computer based multiple choice examination. Read more about a full overview of the current computer based test offerings by Pearson Vue and Prometric test centers.

Successful ITIL Candidate Register

2009-05-13T16:53:00.001-03:00

ITIL® candidates who have passed ITIL® examinations are eligible to join the ITIL® Successful Candidate Register (ISCR) available online through the ITIL® Official Site. This online register lists all candidate names, exams and candidate numbers of the successful candidates for both the ITIL® version 2 and 3 product lines that have chosen to have their exam achievements made available to the public.

ITIL V3 Credit Profiler

2009-05-13T16:52:00.001-03:00

The ITIL® Official Site includes a Credit Profiler which will help candidates to navigate the ITIL V3 Qualification Scheme. By entering in the exams you have already completed, you can find out what is needed to reach the ITIL Expert level. Credits can be accumulated by successfully completing a balanced selection of ITIL® V3 exams, or through a combination of version 2 and version 3 exams. A minimum of 22 credits is needed to achieve Expert certification in IT Service Management.

A review has recently taken place (April 2009) on the Credit Administration Policy for ITIL V3. Following the full release of the Intermediate qualifications, and the completion of the core modules in the ITIL V3 Scheme, the existing credit policy was reviewed to ensure that it enables candidates to make the most of their current certifications and to offer more concise guidance on the potential certification options.

New Credit Administration Policy for the ITIL V3 Scheme

2009-05-09T15:40:00.000-03:00

A review has recently taken place (April 2009) on the Credit Administration Policy which supports the ITIL V3 Qualifications Scheme.

Following the full release of the Intermediate qualifications, and the completion of the core modules in the V3 Scheme, the existing credit policy was reviewed to ensure that it enables candidates to make the most of their current certifications and knowledge base, and to offer clearer, more concise guidance on the potential certification options and routes available to them through the scheme.

ITIL Software Scheme - Operational Pilot Launch

2009-05-09T15:38:00.000-03:00

Introducing the ITIL® Software Scheme

1st May 2009, High Wycombe, Buckinghamshire, UK... The Office of Government Commerce (OGC) are announcing The ITIL® Software Scheme - a new software endorsement scheme which allows software tool vendors to submit their ITIL based software tools for assessment to a Licensed Software Assessor. Successful recommendations entitle tool vendors to use the official Process Compliant ITIL Swirl logo.

Richard Pharro, CEO, The APM Group, which is administering the scheme, said, "The scheme allows consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL V3. This gives consumers usability assurance and software vendors the ability to show compliance with ITIL processes."

Software Tool Vendors

OGC's ITIL Software Scheme enables tool vendors to apply to Licensed Software Assessors for a recommendation on the software tool. Software tools are assessed on three levels. These are:

BRONZE: where the tool has not been purchased by a customer;
SILVER: where the tool has at least three customers who have deployed the product;
GOLD: where the tool has a least three customers that have implemented and are using the tool. Proof of customer implementation is required.

ITIL Qualifications and Badges

2009-04-10T21:29:00.000-03:00

Organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations but applies to companies of all sizes.

One such way is through professional and recognised qualifications.
The Information Systems Examination Board (ISEB) and EXIN currently offers Professional qualifications based on the philosophy and content of ITIL. The ISEB is a wholly owned subsidiary of the British Computer Society (BCS), and Stichting EXIN is the Netherlands Examination Institute.

The ITIL qualifications provided take the form of the:

* Foundation Certificate - an entry-level qualification gained by taking a short multiple-choice exam, usually at the end of a 3-day course

* Practitioners Certificates - for specific disciplines, gained through passing in-course assessments and a case-study based multiple-choice exam

* Managers Certificate - requiring the passing of 2 three-hour written exam papers taken after attendance on an accredited 10 day training program.

Both examining organisations offer directly equivalent certificates, in a number of languages and in many countries across the world. Each organisation has accredited a number of training organisations to deliver appropriate courses leading to the above qualifications.

An Examination Management Board comprising of representatives from the Office of Government and Commerce (OGC), IT Service Management Forum (itSMF) and the examining boards oversee the continuous development of the qualifications and ensure consistency is maintained. Work is in progress to accredit bodies elsewhere in the world to offer equivalent qualifications.

Badges

It has been a well-known tradition for years that passing an ITIL-exam does not only result in a certificate, but is also accompanied by the presentation of a badge courtesy of the itSMF. This distinguishing badge is in the form of the internationally recognised ITIL-logo and exists in three colours:

* green, accompanying the Foundation Certificate
Green Foundation Certificate

* blue, accompanying the Practitioner's Certificate
Blue Practitioners Certificate

* red, accompanying the Manager's Certificate
Red Managers Certificate

The exact meaning of the symbolism is unclear, but veterans asked for their opinion, seem to remember that the 12 bars symbolise the coherence of the IT Infrastructure, grouped around one central point: Service. The four fields thus symbolise the four important groups of subjects in ITIL.

At the moment they are:

- Service Support and Delivery
- IT Management
- Infrastructure Management
- Application Management

Further Exam Information & Hints and Tips

- Foundation Exam

The Foundation exam is made up of 40 multiple-choice questions covering all ITIL disciplines and the pass mark is 26.
When answering the questions, one or two of the four or five are usually very wrong so they can be eliminated. Another answer may relate to a separate ITIL discipline leaving the choice of two. If your still unsure, with the two remaining answers go with your gut feel. This course lasts for three days and can be residential depending upon the Training Company and location.

- Practitioners Exam

The Practitioners exam is for specific disciplines, gained through passing in-course assessments and a case study based multiple-choice exam, which is scheduled to last approximately two hours. There are new practitioner courses being added to training companies portfolios for example Capacity Management is a relatively new course.
This course lasts for three days and can be residential depending upon the Training Company and location.

- Managers Exam

There is a pre-requisite to taking this exam in that candidates must have passed the Foundation and/or Practitioners exam first. Also it is recommended that candidates have a minimum of 5 years IT experience although people have passed this exam having spent less time in IT.

The course is held over two separate weeks. The first week is usually Service Delivery then one month later the Service Support. These weeks are both residential which enable the delegates to interact with each other, share practical experiences and also take advantage of the Lecturers theoretical and hands on knowledge. Most of the Training Companies provide a revision day approximately two weeks before the exam.

The overall exam is made up of two 3 hour exams, the first exam being Service Support and the second Service Delivery. One exam is taken in the afternoon and the second exam the following morning. There are five questions per exam and all questions must be answered unlike previous exams where you could choose 5 from 8. In order to get a Distinction the candidate must achieve 65% or over on both papers.

The exams require a lot of concentration and they are tough on the wrists especially if you haven't attempted a 3 hour exam recently!

When answering the questions, remember to read the question carefully, there are no marks for answering the question well but it not relating to the actual question. This will bring your mark down significantly. Also you will receive higher marks if you relate your practical experiences to the questions. This demonstrates a good understanding of the theory but also shows hands on knowledge.

ITIL v3 Capability Stream Operational Support and Analysis Certificate

2009-04-10T21:27:00.000-03:00

Target Audience

The target group of the ITIL Version 3 Intermediate Qualification: Operational Support and Analysis Certificate is:

* Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 2 Foundation plus the ITIL Version 3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
* Individuals who require an in-depth understanding of ITIL Certificate in Operational Support and Analysis processes and how it may be used to enhance the quality of IT service support within an organization
* IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing Service Improvement Program
* Operational staff involved in Event Management Process, Incident Management Process, Request Fulfillment Process, Problem Management Process, Access Management Process, Service Desk, Technical Management, IT Operations Management and Application Management.

This may include but is not limited to, IT professionals, business managers and business process owners.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Service Management as a Practice
* Service Operation Principals
* Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis
* Specific emphasis on the Service Operation Lifecycle processes and roles included in:
o Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
o Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels
o Request Fulfillment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
o Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented
o Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users
* Operational activities of processes covered in other Lifecycle phases such as:
o Change Management
o Service Asset and Configuration Management
o Release and Deployment Management
o Capacity Management
o Availability Management
o Knowledge Management
o Financial Management for IT services
o IT Service Continuity Management
* Common Service Operation activities related to Service Operation and Support
* Organizing for Service Operation which describe functions to be performed within the Service
* Operation and Support such as Service Desk, Technical Management, IT Operations Management, Application Management
* Service Operations and Support Service Operation roles and responsibilities
* Technology and Implementation Considerations
* Challenges, Critical Success Factors and risks.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate).

Examination Format: Multiple Choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%

Delivery: Online or Paper Based Examination through an Accredited Training Organization

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary)

Open/Closed Book: Closed Book.

ITIL v3 Capability Stream - Service Offerings and Agreements Certificate

2009-04-10T21:26:00.000-03:00

Target Audience

The target group of the ITIL Certificate in Service Offerings and Agreements is:

* Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
* Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation
* IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
* Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Service Management as a Practice
* Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum
* Service Portfolio Management which provides documentation for services and prospective services in business terms
* Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
* Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place
* Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented
* Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management
* Financial Management which includes ensuring understanding of the service value and the management of all financial considerations
* Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs
* Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
* Common Service Operation activities related to Service Offerings and Agreement
* Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement
* Service Offerings and Agreement roles and responsibilities
* Technology and Implementation Considerations
* Challenges, Critical Success Factors and risks
* CSI as a consequence of effective Service Offerings and Agreement.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate)

Examination Format: Multiple Choice

Number of Questions: 8

Pass Score: 28/40 or 70%

Delivery: Online or Paper Based Examination through an Accredited Training Organisation

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

Open/Closed Book: Closed Book.

ITIL v3 Capability Stream Release, Control and Validation Certificate

2009-04-10T21:24:00.000-03:00

Target Audience

The target group of the ITIL Version 3 Intermediate Qualification: Release, Control and Validation is:

* Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 2 Foundation plus the ITIL Version 3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
* Individuals who require an in-depth understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization
* IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
* Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Service Management as a Practice
* Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
* Change management as a capability to realize successful service transition
* Service validation and testing as a capability to assure the integrity and the quality of service transition
* Service asset and configuration management as a capability to monitor the state of service transition
* Knowledge management as part of enhancing the on-going management decision support and service delivery capability
* Service request fulfillment and evaluation to assure meeting committed service level performance
* Common Service Operation activities for supporting the service management Lifecycle
* Release Control and Validation process roles and responsibilities
* Technology and Implementation Considerations
* Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas:

* Change management
* Service release and deployment management
* Service validation and testing
* Service asset and configuration management
* Knowledge management
* Request fulfillment
* Service Evaluation

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate)

Examination Format: Multiple Choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%

Delivery: Online or Paper Based Examination through an Accredited Training Organization

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary)

Open/Closed Book: Closed Book.

ITIL v3 Capability Stream Planning, Protection and Optimization Certificate

2009-04-10T21:23:00.000-03:00

Target Audience

The target group of the ITIL Version 3 Certificate in Planning, Protection and Optimization is:

* Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
* Individuals who require an in-depth understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization
* IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing Service Improvement Program
* Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Service Management as a Practice
* Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
* Capacity Management as a capability to realize successful service design
* Availability Management as a capability to realize successful service design
* IT Service Continuity Management as a capability to support overall Business Continuity Management
* Information security management as part of the overall corporate governance framework
* Planning, Protection and Optimization roles and responsibilities
* Technology and Implementation Considerations
* Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas

* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Demand Management
* Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.

Examination Format: Multiple choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%.

Delivery: Online or Paper Based Examination through an Accredited Training Organization.

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary).

Open/Closed Book: Closed Book

ITIL v3 Lifecycle stream - Service Strategy Certificate

2009-04-10T21:19:00.000-03:00

Target Audience

The main target group for the ITIL Version 3 Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Qualification Level: Intermediate (Lifecycle stream)

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Service Strategy Principles
* Defining services and market spaces
* Conducting Strategic Assessments
* Financial Management
* Service Portfolio Management
* Managing demand
* Driving strategy through the Service Lifecycle
* Understanding Critical Success Factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.

Examination Format: Multiple choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%.

Delivery: Online or Paper Based Examination through an Accredited Training Organization.

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary).

Open/Closed Book: Closed Book

ITIL v3 Lifecycle stream: Service Design Certificate

2009-04-10T21:18:00.000-03:00

Target Audience

The main target group for the ITIL Version 3 Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Management and control of all Service Design activities
* Management and application of Service Design concepts, inputs, outputs and activities
* Knowledge of Service Design principles and management of Service Design processes
* Control and coordination of Service Design technology related activities
* Justification and control of the organizational and technological issues on Service Design
* Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

Prerequisites: ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate, )

Examination Format: Multiple Choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%

Delivery: Online or Paper Based Examination through an Accredited Training Organization

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary)

Open/Closed Book: Closed Book.

ITIL v3 Lifecycle stream - Service Transition Certificate

2009-04-10T21:17:00.002-03:00

Target Audience

The main target group for the ITIL Version 3 Intermediate Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Qualification Level: Intermediate

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Introduction to Service Transition
* Service Transition Principles
* Management and control of all Service Transition activities
* Service Transition related activities around communications, commitment and organizational change
* Organizing Service Transition
* Control and coordination of Service Transition technology related activities
* Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate)

Examination Format: Multiple Choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%

Delivery: Online or Paper Based Examination through an Accredited Training Organisation

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary)

Open/Closed Book: Closed Book.

ITIL v3 Lifecycle stream - Service Operation Certificate

2009-04-10T21:17:00.001-03:00

Target Audience

The main target group for the ITIL Version 3 Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Qualification Level: Intermediate (Lifecycle stream)

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Introduction to Service Operation
* Service Operations Principals
* Service Operation Processes
* Common Service Operation Activities
* Organizing Service Operation: Functions
* Technology Considerations
* Implementation Considerations
* Challenges, Critical Success Factors and Risks.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.

Examination Format: Multiple choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%.

Delivery: Online or Paper Based Examination through an Accredited Training Organization.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Open/Closed Book: Closed Book.

ITIL v3 Lifecycle stream - Continual Service Improvement Certificate

2009-04-10T21:15:00.001-03:00

Target Audience

The main target group for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Qualification Level: Intermediate (Lifecycle stream)

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

* Introduction to Continual Service Improvement
* Continual Service Improvement Principles
* Continual Service Improvement Process
* Continual Service Improvement Methods and Techniques
* Organisation for Continual Service Improvement
* Technology for Continual Service Improvement
* Implementation Considerations
* Critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate).

Examination Format: Multiple choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%.

Delivery: Online or Paper Based Examination through an Accredited Training Organisation.

Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary), which shall be presented as documentary evidence to gain admission.

Open/Closed Book: Closed Book

ITIL Examination Languages

2009-04-10T16:28:00.001-03:00

The ITIL Examinations have been translated into a variety of languages, reflecting the international coverage of the ITIL framework. The language options available for ITIL exam papers are detailed below:

ITIL Version 2

V2 Foundation - International English, US English, German, French, Spanish (EU and Latin American), Arabic, Brazilian Portuguese, Danish, Dutch, Chinese Mandarin, Italian, Japanese, Russian, Brazilian Portuguese, Swedish, Korean.

V2 Practitioner (Clustered and Single process exams) - English, Dutch, German, Spanish (European), French, Japanese, Chinese Mandarin.

V2 Managers - International English, US English, Italian, Spanish (EU and Latin American), Chinese, German, Russian, Japanese, Dutch, French, Brazilian Portuguese.

ITIL Version 3

V3 Foundation - English, French, German, Danish, European Spanish, Japanese.

Translation of the Foundation and the Foundation Bridge examination is also underway in the following languages - Latin American Spanish, Brazilian Portuguese, Italian, Dutch, Swedish, Korean, Hungarian.

V3 Managers Bridge

Translation of the ITIL V3 Managers Bridge examination is underway in the following languages: French and German.

The ITIL V3 Bridging Course Syllabus

2009-04-08T00:01:00.000-03:00

The official ITIL accreditors APM Group have published the syllabus for:

The ITIL V3 Bridging Course Syllabus: ITIL V2 Manager to ITIL V3 Diploma
This qualification will bridge the gap between the ITIL Manager's Certificate in IT Service Management and the ITIL Diploma in IT Service Management. This course is only intended for those holding a valid ITIL Manager's Certificate in IT Service Management based ITIL versions 1 and 2.

Students wishing to progress to the Advanced ITIL Diploma in IT Service Management must provide documentary evidence of attaining this qualification (and the earlier Manager's Certificate) before being allow to progress to the Advanced Diploma level.

Target Group

The target group of the ITIL Bridge Qualification: ITIL V1/V2 Managers to ITIL V3 Diploma

Individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Diploma in IT Service Management, thereby demonstrating their knowledge of ITIL V3
This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Entry Criteria

This qualification is only available to candidates who already hold the Manager's Certificate in IT Service Management. The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service Lifecycle (Optional but recommended)

CSME Gains ITIL EI Status

2009-04-04T22:22:00.000-03:00

1st April 2008, High Wycombe, Buckinghamshire, UK…. The APM Group, which is responsible for the ITIL Accreditation and Qualification scheme, has announced that CSME has become an accredited Examination Institute (EI).

CSME has been providing ITIL Certification Services to the US for the past seven years. It sought accreditation as an ITIL EI from The APM Group after careful consideration on how best to service the US market.

Ian Daykin, CEO, CSME said, "CSME has always been committed to delivering the highest level of customer service to both the Accredited Training Organizations (ATOs) it supports and their customers. CSME has brought many service level innovations to the US market including integrated paper and online-based exams, guaranteed twenty-four hour results, and detailed result reporting to candidates. Now CSME is a fully Accredited Examination Institute and has a vote on the Qualification Board, we will be in an even better position to represent the needs of the US ITIL Market."

Richard Pharro, CEO, APM Group, said: "We'd like to extend a warm welcome to CSME as they take their place on the ITIL Qualification Board. Their commitment to excellence, along with innovative services that benefit their candidates means it's a place that is well-deserved. We look forward to establishing a close working partnership as ITIL qualifications continue to be taken up around the world by candidates who want proof of their professionalism."

Daykin reported that since becoming the Official ITIL Accreditor, The APM Group has provided a very stable and consistent environment for ITIL in support of the creation of the Accreditor role, and the roll-out of ITIL Version 3.
"The initial discussions with The APM Group in 2006 told us they would be an outstanding organization to work with, and as we completed the accreditation process we are absolutely convinced we were right, as the level of service and support has been nothing short of outstanding," Daykin said.

"CSME is the benefactor of having been able to work with all the ITIL founding parties over the years, and will continue to benefit as a peer with them going forward as an Accredited ITIL Examination Institute. We look forward to working with the US ATO's and ITIL user communities, and their affiliates around the globe," he said.

About the ITIL v3 Foundation Exam

2009-03-28T02:22:00.000-03:00

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
Target group

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

* Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.
* IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.

Context

Exam candidates who have completed their ITIL V3 Foundation exam can continue into EXIN’s broad IT Service Management certification program.
Prerequisites

None
Exam requirements

The candidate understands and knows the Basic Concepts used in the literature.
To access V3 Glossaries in all available languages click on the link below.
www.best-management-practice.com

The exam requirements are developed by APMG. EXIN is not responsible for these requirements.

* Service Management as a practice:
Candidates need to be able to define Service and to comprehend and explain the concept of Service Management as a practice.
* The Service Lifecycle:
Candidates need to understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.
* Generic concepts and definitions:
Candidates need to comprehend and articulate some of the key terminology and explain the key concepts of Service Management.
* Key Principles and Models:
Candidates need to comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management.
* Processes:
Candidates need to understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes.
* Functions:
Candidates need to be able to explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions.
* Roles:
Candidates need to account for the role and, be aware of the responsibilities of some of the key roles in Service Management and recognize a number of the remaining roles described in other Learning Units.
* Technology & Architecture:
The candidate needs to list some generic requirements for an integrated set of Service Management Technology and understand how Service Automation assists with integrating Service Management processes
* ITIL Qualification scheme:
Candidates should understand the ITIL Qualification scheme, distinguish between the purposes of the two intermediate streams, mention the included certificates and diplomas, and understand the different options for further training.

In-course assessment / Practical assignment

Not applicable.
Time allotted for examination

60 minutes
Examination type

Computer-based or paper-based multiple-choice.
Examination details

Number of questions : 40
Pass mark : 65% (26 out of 40)
Open book : no
Electronic equipment permitted : no

ITSM Online Training - ITIL Practice Exams

2009-03-28T00:54:00.001-03:00

Lester Gorveatt is a true e-entrepreneur.

The founder of ITSM On-line Solutions, Lester’s business model is fast, requires little capital and leverages his expertise.

And within a year he’s established a global reach with Fredericton-based ITSM On-line Solutions providing specialized IT training to the world.

Opened in January 2008, ITSM On-line Solutions launched its first service offering within four months and immediately began generating revenue. The revenue has grown month over month with 90 per cent coming from outside of Canada.

New service offerings have continually been added.

Customers from across Europe, Asia and North America are coming to ITSM On-line Solutions to prepare for the IT service management ITIL exams. Through the website, IT professionals can demo the practice test, and purchase 30 or 60 day access to practice the ITIL v3 Foundation exam.
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. The Information Technology Infrastructure Library (ITIL) is a customizable ITSM. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management. [extracted from Wikipedia.com]

The tests include tutorial explanations for all answers and references to other materials, such as the five core ITIL v3 volumes and APMG and OGC accredited study guides.

With years of technical architecture experience, Lester specializes in ITIL implementations – especially to achieve centralized management of remote sites. Lester knew the challenges and cost of keeping up his ITIL certifications and knew the explosive world-wide growth in this popular framework. In response, he developed this high value, low-cost service.

In the process of marketing of ITSM Online Solutions, Lester has learned a new expertise: Search Engine Optimization.

To see how successful he’s applied that expertise, just google any standard ITIL term such as EXO-101, BHO-006, ITIL v3 test, ITIL exam – you’ll see ITSM Online Solutions at or near the top of the results.

Lester has big plans for ITSM Online Solutions. Preparation exams are now available for all the foundation ITIL exams. The launch of 9 intermediate ITIL exams is planned for April 2009. Expansion plans for Project Management Professional (PMP) and Certified Information Systems Security Professional (CISSP) are underway.

600 ITIL v3 Foundation Sample Questions Online

2009-03-27T23:45:00.001-03:00

With over 600 professional sample questions, our ITIL Foundation practice exams give you a good impression of what to expect during the official certification exam and form excellent preparation. Free Demo at ItsmOnline Solutions.com

For Immediate Release:

United States of America (Press Release) February 16, 2009 --
Our company, ITSM Online Solutions Inc., is dedicated to helping IT Service Management and Project Management professionals like you, achieve your professional certifications. Our professionally prepared ITIL v3 exam preparation questions are authored by certified and experienced ITIL v3 experts. Our current offering of new online ITIL v3 Foundation practice exams consist of over 400 ITIL Foundation sample questions based on the official ITIL v3 Foundation course syllabus.

Through our website, you can take a demo of the practice test, and purchase 60 day access to the practice test of the ITIL v3 Foundation exam. Our tests don’t just help you study what you already know; you learn the material, with tutorial explanations for all answers as well as direction to reference materials like the five core ITIL v3 Lifecycle volumes, and other APMG and OGC, accredited study guides for ITIL v3 Foundation certification.

ITSM Online Solutions looks forward to helping Service Management professionals like you develop your career and achieve your ITSM and Project Management certifications
. You will learn quickly with our Learning Mode practice exams and accurately test your knowledge with our Exam Mode practice exams. Pass the EXIN (EXO-101) or ISEB (BHO-006) ITIL v3 exams on your first try!

And remember, before making the investment in our 60-day online practice exam session, you can try our free demo exams. Our industry certified ITIL v3 experts are ready to help you jump start your certification preparation. You can pass your official ITIL v3 exam and achieve certification within your 60 day subscription period. We guarantee it!

For more information:
www.ItsmOnlineSolutions.com

ITIL V3 Qualification Scheme

2009-03-27T23:41:00.000-03:00

The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. For a full, definitive explanation of the Version 3 qualification scheme and credit system, please download the ITIL Service Management Practices V3 Qualifications Scheme Brochure (pdf).

ITIL V3 Qualification SchemeOnce candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.

There are four levels within the scheme:

* Foundation Level
* Intermediate Level (Lifecycle Stream & Capability Stream)
* ITIL Expert
* ITIL Master.

The diagram to the right shows the structure of qualifications within the Version 3 scheme. Click the image to enlarge.

Please click on the relevant links below to view the various V3 syllabuses.

Foundation Level

The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.

View the Interim Foundation Course Syllabus.
View the Foundation Bridging Course Syllabus.

Learn about the new ITIL V3 Foundation and Foundation Bridge Syllabuses which will be live from 01 May 2009.

Foundation Examination Languages

The ITIL V3 Foundation and Foundation Bridge examinations are now available in the following languages:

* English
* French
* Danish
* German
* European Spanish
* Latin American Spanish
* Japanese
* Italian

Translation and piloting of the Foundation and the Foundation Bridge examination is also underway in the following languages:

* Brazilian Portuguese
* Dutch
* Swedish
* Korean
* Hungarian
* Polish
* Chinese
* Arabic

For information regarding their availability, please contact your Accredited Training Organisation (ATO) or one of the Examination Institutes.

Intermediate Level

There are two streams in the Intermediate level. Both assess an individual's ability to analyse and apply the concepts of ITIL. Candidates are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level.

Intermediate Lifecycle Stream - this stream includes 5 individual certificates built around the five core OGC titles, as follows:

* Service Strategy
* Service Design
* Service Transition
* Service Operation, and
* Continual Service Improvement.

The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities.

Intermediate Capability Stream - this stream includes 4 individual certificates loosely based on the V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focussing on detailed process implementation and management within cluster groupings:

* Operational Support and Analysis (OS&A). Subjects covered inc. Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Management
* Service Offerings and Agreements (SO&A). Subjects covered inc. Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management
* Release, Control and Validation (RC&V). Subjects covered inc. Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Management and Service Evaluation
* Planning, Protection and Optimization (PP&O). Subjects covered inc. Capacity, Availability, Continuity, Security, Demand and Risk Management.

ITIL Expert

To achieve the ITIL Expert in IT Service Management, candidates must successfully complete a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme.

ITIL Master

This level of the qualification will assess an individual's ability to apply and analyse the ITIL concepts in new areas. This higher level qualification is currently under development.

In May 2008 the ITIL Qualifications Board released a statement on the V3 scheme, confirming release dates for the exams.

Managers Bridge

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

View the ITIL V3 Managers Bridge Syllabus.

The ITIL V3 Managers Bridge examination is now available in the following languages:

* English
* German

Translation and piloting of the ITIL V3 Managers Bridge examination is also underway in the following languages:

* Japanese
* French

For information regarding their availability, please contact your Accredited Training Organisation (ATO) or one of the Examination Institutes.

Translated Glossaries

For more information or copies of the latest translated V3 glossaries, please visit the Best Management Practice website.

The ITIL V3 Credit System and The Relationship Between V3 and V2

Find out more about the ITIL V3 Credit System and The Relationship Between V3 & V2.

Find out more about the ITIL V2 Qualification Scheme.

ITIL Service Manamgment

2009-03-27T23:39:00.000-03:00

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs;
* improved IT services through the use of proven best practice processes;
* improved customer satisfaction through a more professional approach to service delivery;
* standards and guidance;
* improved productivity;
* improved use of skills and experience; and
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

ITIL Users

ITIL has been adopted by hundreds of organisations worldwide. These include:

* Microsoft
* IBM
* Barclays Bank
* HSBC
* Guinness
* Procter & Gamble
* British Airways
* Ministry of Defence
* Hewlett Packard

New ITIL Software Scheme

2009-03-27T23:35:00.000-03:00

The ITIL Software Scheme is a new software endorsement scheme approved by the OGC. The scheme will allow software tool vendors to submit their ITIL based software tools for assessment to a Licensed Assessor. Successful recommendations will entitle tool vendors to use the official Process Compliant ITIL Swirl logo.

The scheme allows consumers to buy and use ITIL based software tools with confidence knowing that the software tool has been reviewed for compliance with the ITIL brand. This gives consumers assurance on the level of usability and tool vendors an opportunity to illustrate compliance with the ITIL processes.

The scheme is currently in development and is not due to be released until April 2009. If you require further information at this stage please contact servicedesk@apmgroup.co.uk.

ITIL V3 Managers Bridge Exam in Japanese

2009-03-27T23:33:00.000-03:00

EXIN, the Examination Institute for Information Science, continues to play a significant role in the translation of the new ITIL V3 Qualification Scheme as the first Japanese Manager's Bridge exams enter the pilot phase in March 2009. This pilot will be the next step in a year-long project to translate the core ITIL V3 examinations into the Japanese language. For the translation of the ITIL V3 Foundation, Foundation Bridge and the Manager's Bridge exam in Japanese, EXIN has enlisted its network of EXIN Experts to contribute to a quality translation of the examinations. The ITIL V3 Manager's Bridge exam is available for candidates who are already certified for ITIL Service Manager or for candidates who have earned at least 12 credits based on Practitioner certificates.

Pilot testing

In a partnership with The APM Group that began in February 2008 with the production of the translations for ITIL V3 Foundation and Foundation Bridge, EXIN Japan has recently completed the translations for the ITIL V3 Manager's Bridge examination questions, based on the Japanese version 3 glossary. After the review of the exams by external experts who are members of the Japanese EXIN QA Panel, the exams will now be made available to the Accredited Examination Institutes. The APM Group, as the official owner of the new exams, will officially approve the exam material after a pilot period. These pilot sessions are scheduled to begin by the end of March 2009.

Localization expertise

Translation of independent certifications has long been a unique service provided by EXIN. EXIN has several regional offices across the world and a network of qualified experts who are experienced IT professionals as well as language specialists in far-reaching languages such as Arabic, Chinese and all of the most common Western languages. EXIN currently provides ITIL exams for ITIL V2 in more than ten languages.

EXIN Japan, with the help of its external experts in the IT Service Management field, was able to customize the current V2 exams in IT Service Management to the requirements imposed by the Japanese market on IT professionals, regarding both content and language. Localizing the new ITIL V3 examinations on all levels into the Japanese language was the logical next step.

Mr. Yasuo Naruse, itSMF Japan Qualification Director/Fujitsu Limited:
"It is needless to say that localization is important for ITIL to be disseminated further in Japan and produce an effect in the IT operations environment. I appreciate the introduction of the Japanese pilot exam for the Manager level, in addition to the Foundation Bridge exam in Japanese which was localized last year. I expect this to contribute to the development of personnel at higher levels, which will be necessary for promotion of ITIL V3. itSMF Japan would like to work together with EXIN Japan for localization of qualification programs, as well as to continue to localize ITIL V3 publications into Japanese."

New Accredited ITIL Exam Institute: TÜV SÜD

2009-03-06T21:50:00.000-04:00

5 March 2009, High Wycombe, Buckinghamshire…… TÜV SÜD Akademie, based in Germany, has become an APM Group certified ITIL® Examination Institute. The APM Group's role as OGC's official accreditor for the ITIL Qualification scheme allows it to license Examination Institutes to administer ITIL qualification and accreditation activities.

Renate Eberle, Head of the Certification Body for Persons said: "TÜV SÜD Akademie has been well known in IT Service Management and especially in ITIL certification for many years. ITSM stakeholders in Germany appreciate that TÜV SÜD Akademie has become an active partner on the Examination and Qualification Board at the Official Accreditor APM Group. TÜV SÜD Akademie is committed to customers by providing state of the art service, examination management on a high level and together with its partners assures high quality translations into German within ITIL® V3 scheme. Based on these competencies, TÜV SÜD is striving to expand towards an even greater and strategically appropriate international customer base."

Richard Pharro, CEO, The APM Group, said, "We're pleased to recognize TÜV SÜD as an APM Group accredited Examination Institute. Their reputation for delivering high quality training and examinations will help German speaking candidates progress through the ITIL V3 Qualification Scheme."

ITIL Certification

2009-02-23T18:39:00.000-04:00

ITIL Certification Exam Practice Online

2009-02-22T03:32:00.002-04:00

ITIL Certification Exam Practice

Our ITIL Foundation practice exams give you a good impression of what to expect during the official certification exam and form excellent preparation. Our realistic ITIL v3 practice questions and exams are always up-to-date with the official ITIL Foundation syllabus. We provide our clients with the very best in quality and value. Our goal is to ensure that you will pass the ITIL v3 Foundation exam on the first try and attain your ITIL v3 Foundation certification.

Our company, ITSM Online Solutions Inc., is dedicated to helping IT Service Management and Project Management professionals like you, achieve your professional certifications. Our professionally prepared ITIL v3 exam preparation questions are authored by certified and experienced ITIL v3 experts. Our current offering of new online ITIL v3 Foundation practice exams consist of over 600 ITIL Foundation sample questions based on the official ITIL v3 Foundation course syllabus.

Free Demo - www.itsmonlinesolutions.com

ITIL Foundation V3 returns to Prometric and Pearson VUE

2009-02-15T21:40:00.000-04:00

The popular exam channels of Prometric and Pearson VUE will be a source for all EXIN Foundation examinations including ITIL V3 have been available since April 10, 2008. This is an additional choice for candidates to take the examinations at a convenient date and location. They only need to access www.prometric.com or www.pearsonvue.com to register for their examination. This can be done up to 24 hours before an examination. The candidate will need to use a credit card. Examination results are immediate and certificates follow shortly.

ITIL Foundation Exam Practice Questions

2009-02-15T21:33:00.000-04:00

ITSM Online Solutions offers excellent ITIL Foundation practice exams which give you a good impression of what to expect during the official certification exam and form excellent preparation. Our realistic practice questions are always up-to-date with the official ITIL Foundation syllabus. We provide our clients with the very best in quality and value. Our goal is to ensure that you will pass the ITIL v3 Foundation exam on the first try and attain your ITIL v3 Foundation certification.

The best value available anywhere with a pass guarantee and several study aids included for a very reasonable price.

Try a free demo at ItsmOnlineSolutions.com

ITIL v3 Frequently Asked Questions

2009-02-15T19:55:00.000-04:00

Does OGC propose to embrace both V2 and V3?

No. OGC expects a transition from V2 to V3. V3 builds on V2, so
the way users should view it is as an opportunity to enhance their
practices. OGC has always said that ITIL® is a framework and
should be customized to each organization's needs, so we would
expect a user's view of the new ITIL® to be dependent on his
current priorities for improvement.

Should I wait to attend training when ITIL® V3 path is better
known?

Foundation training in V3 has been available from 13 June 2007. If
your need is urgent do the V2 training and take a bridging
module later

What is the impact of ITIL® V3 upon my ITIL® or ITSM
strategy?

There is much more strategic guidance, so the effect should be
that your IT strategy will be better aligned to the delivery of
desired business outcomes.

What are the most significant differences between V3 and
V2?

The key point is that V3 articulates the relationship between IT
and the business far more clearly than earlier versions of ITIL®.
Instead of focusing on processes as in V2, V3 considers a wider
view of IT by considering the lifecycle of a service from its initial
planning, which should be aligned to business need, through to
its final retirement. This allows a more thorough treatment of
strategic options, functions, roles and responsibilities as well as
continual improvement. The processes remain and have been
improved. ITIL® V3 also looks more closely at alignment with
other best practices and standards.

Will my investment in ITIL® V2 publications and training be
lost?

No because it is more a question that ITIL® has grown (towards
the business) and matured rather than changed. OGC has stated
that 95% of V2 still applies.

What is the impact of ITIL® V3 on existing ITIL credentials,
will they also need to be refreshed?

It is inevitable that people will eventually regard a V3 certificate
as more valuable than a V2 one. OGC believes the examination
authorities will offer bridging courses and migration paths to
appropriate level V3 certificates.

What practical support is there for the V2 to V3 migration?

This area is an opportunity for the vendor industry to support users, but I would not look at it as a migration. Users should be just as picky about what they implement from v3 as they were
about V2. A rational analysis may show that there is a higher
priority (i.e., better return) for an organization in implementing a
new ITIL® area rather than to migrate what has already been
done.

How are OGC and APMG ensuring other standards are
aligned to ITIL® V3?

After V3 release, these entities intend to publish guides to
alignment of ITIL® with other global best practices. The first of
these is likely to be with COBIT. OGC and TSO began talking
with ITGI and ISACA last November, and hope to publish a
revision to the existing COBIT/ITIL alignment guide by the end
of the year. There is a lot of enthusiasm among ITIL®
stakeholders (and OGC) that ISO/IEC 20000 continues be aligned
with ITIL®. OGC and APMG will continue to promote a close
alignment with international standards.

Get more information and practice exams at ITSM Online Solutions

ITIL Intermediate Qualification Scheme Complete

2009-02-12T19:26:00.001-04:00

9th February 2009, High Wycombe, Buckinghamshire, UK….. The APM Group, which is responsible for accrediting the ITIL Qualification Scheme, has announced the completion of the ITIL intermediate qualifications. Candidates can now make their way to the ITIL Expert level upon successful completion of the intermediate modules.

Sharon Taylor, Chief Examiner, said: "The release of the ITIL Intermediate qualifications marks the completion of over a year of effort by the V3 Examiners. It also marks a first-of-its-kind candidate-focused structure with flexible, modular qualification choices geared towards a variety of learning needs. Whether you need a specialized, intense and detailed focus on ITIL processes, or desire generalized expertise in service lifecycle stages, the intermediate qualifications are designed to meet a broad range of ITIL education needs."

Work also continues on the highest level of the ITIL Qualification scheme – ITIL Master. "The next level of professional achievement - the ITIL Master level - is nearing design completion and I look forward to its release," Taylor said. "I'm pleased at the interest shown by the community and look forward to seeing many ITIL Expert graduates in the near future."

ITIL Foundation at Prometric and Pearson VUE

2009-02-12T17:01:00.000-04:00

The popular exam channels of Prometric and Pearson VUE will be a source for all EXIN Foundation examinations including ITIL® V3. This is an additional choice for candidates to take the examinations at a convenient date and location. They only need to access www.prometric.com or www.pearsonvue.com to register for their examination. This can be done up to 24 hours before an examination. The candidate will need to use a credit card. Examination results are immediate and certificates follow shortly. For a full overview of the current computer-based test offerings by both Prometric and Pearson VUE

ITIL v3 Foundation

2009-02-12T15:50:00.000-04:00

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for Service Management without further guidance. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

ITIL Credit Profiler

2009-02-12T15:43:00.000-04:00

The ITIL® Official Site has provided a Credit Profiler which will help candidates to navigate the new qualification scheme. By entering in the exams you have already completed, you can find out what is needed to reach the ITIL Expert level. Credits can be accumulated by successfully completing a balanced selection of ITIL® V3 exams, or through a combination of version 2 and version 3 exams. A minimum of 22 credits is needed to achieve Expert certification in IT Service Management. Read more about the ITIL® V3 exams.

ITIL Qualification Scheme

2009-02-12T15:33:00.000-04:00

As of January 2009, the complete set of ITIL V3 Intermediate exams have been released opening up the path towards ITIL Expert for candidates. The Intermediate level consists of the Lifecycle and the Capability streams. The Lifecycle modules focus on a particular phase in the Service Lifecycle, and the Capability modules are based upon particular processes which have been logically grouped together because of their close relationship. EXIN offers these exams worldwide in paper-based or web-based format.

ITIL Expert can be achieved by earning at least 17 credits across a broad range of ITIL qualifications, and participating in the Managing Across the Lifecycle course. Managing Across the Lifecycle can be seen as the ‘glue’ which holds the ITIL modules together. The exam tests a candidate's ability to apply the concepts learnt at the Intermediate level across the whole Service Lifecycle.

Complete details for the ITIL V3 scheme (pdf) are available. An easy-to-use diagram (pdf) can help you visualize the new ITIL V3 scheme.

The following exams are now available for exam candidates:

ITIL® V3 Foundation
ITIL® V3 Foundation Bridge
Entry Requirement: Foundation Certificate in IT Service Management
ITIL® V3 Manager's Bridge
Entry Requirement: Manager’s Certificate in IT Service Management, or at least twelve credits based on Practitioner certificates
ITIL® V3 Intermediate exams (9 exams)
Entry Requirement: ITIL V3 Foundation or Foundation Bridge
Managing Across the Lifecycle
Entry Requirement: 17 credits in the ITIL Scheme