What is ITIL?

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs
* improved IT services through the use of proven best practice processes
* improved customer satisfaction through a more professional approach to service delivery
* standards and guidance
* improved productivity
* improved use of skills and experience
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

ITIL® Call for Reviewers

TSO (The Stationery Office) are translating the Passing your ITIL Foundation Exam 2009 Edition into the following languages:

• Chinese
• French
• German
• Japanese
• Dutch.

We would like ten native language reviewers who are fluent in English for each title. The reviewers would be required to quality assure the translation against the English book to ensure that the translation has captured the sense and meaning of the English book as well as being free from grammatical errors etc.

The review would be carried out over a period of a month from May to June 2010 (dates are subject to change). Reviewers will be supplied with a link to an electronic copy of the translation and the English book along with an issues log to document any issues. Reviewers will be required to sign a Non Disclosure Agreement before they can review the publications.

All reviewers will have their names and their organization acknowledged within the publication.

Please submit your CV to emily.allison@tso.co.uk

ITIL Foundation New Questions

ITSM Online Solutions Inc. has just updated there ITIL v3 practice exams with the newest questions from the ITIL v3 Foundation syllabus version 4.2.

Check us out at www.ItsmOnlineSolutions.com for a free demo. Pass Guaranteed or your money back.

The translation of ITIL V3 Intermediate Examinations has begun

The APM Group would like to confirm that translations for ITIL® V3 Intermediate Examinations have commenced in the following languages and modules:-

Brazilian Portuguese - OSA
German – SO
Danish – OSA
Japanese – SOA
French – OSA
Spanish – SO

Work started on January 4th 2010, and is being done primarily in association with local itSMF Chapters and local translation agencies they have recommended. The key people are as follows:-

Brazilian Portuguese – Moracy Ferrari and Claudio Rostelato (Subject Matter Experts)
Danish – Anders Linde (DANSK IT)
French – Jean-Claude Beaudry (itSMF Canada), Robert Falkowitz (Subject Matter Expert), Vincent Guiheneuc (itSMFI)
German – Stephan Brendel (APMG Deutschland), Björn Hinrichs (itSMF Germany), Renate Eberle (TÜV SÜD)
Japanese – Joji Koyama (itSMF Japan)
Spanish – Marlon Molina (itSMF Spain)

The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.

Further modules will be available after the refresh has been published in early 2011.
All English Intermediate papers have been monitored since release, and a sufficient number of candidates have now taken the exams to enable the examination panel to review them for their overall level of accuracy, difficulty, ease of understanding and applicability, against the performance metrics. Improved quality criteria have been applied during the assessment and review process to ensure the papers perform well in English. This was essential before translating into other languages.

We are confident that candidate performance in ITIL V3 qualifications will be consistent wherever they take a paper, in whatever language.