Updated ITIL v3 Foundation Practice Exams and Sample Questions for 2010 Online

Updated ITIL v3 Foundation exams and sample questions are now available at CertCollege.com. All original material based on the new ITIL v3 Foundation syllabus version 4.2 for 2010.

No ITIL v3 braindump questions here. All material authored by certified ITIL experts.

ITIL Users

ITIL has been adopted by hundreds of organisations worldwide. These include:

* Microsoft
* IBM
* Barclays Bank
* HSBC
* Guinness
* Procter & Gamble
* British Airways
* Ministry of Defence
* Hewlett Packard

ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs;
* improved IT services through the use of proven best practice processes;
* improved customer satisfaction through a more professional approach to service delivery;
* standards and guidance;
* improved productivity;
* improved use of skills and experience; and
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

Service Management - ITIL®

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL News Bulletins

Intermediate Translations – 19 April 2010
Further to the statement issued by the Accreditor regarding ITIL Intermediate Translations (February 2010), we have received some feedback from the community regarding the number of modules we have committed to translate in some languages.
We have considered this feedback, reviewed our translation plans for 2010 and have revised the plans to commit to translate additional modules.

Further updates on the availability of these modules will be released through the Accreditor and EIs.

ITIL - Spanish Translations Just Published

The core ITIL titles have been commissioned and structured as a five title series, each building on the work of the others. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

The ITIL Lifecycle Publications consist of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These have all now been translated into various languages. Just published are the Spanish PDF editions:

New ITIL v3 Foundation Practice Exams and Sample Questions

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