Latest Pass Rates For ITIL v2 and V3 Certifications from EXIN

Get the latest ITIL certification pass rates from EXIN and download the PDF

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ITIL v3 Questions and Practice Exams Updated

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CompTIA Now Requires Certification Renewals after 2011

CompTIA is bringing their CompTIA A+, CompTIA Network+ and CompTIA Security+ certifications in line with ISO requirements by phasing out lifetime certification. Starting Jan. 1, 2011, individuals who certify in those three certifications will need to renew their certification every three years. Certified professionals will have the option to take the newest version of the exam or complete continuing education requirements. Not certified yet? Do it this year. Check out the latest offers on CompTIA certifications and certificates.

CompTIA A+ Exam Developers Required

Careers at Cert College
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Are you a certified IT or Project Management professional with at least 5 years real life, on the job experience and would like to make extra money? If so, we would like to talk to you. We pride ourselves on hiring the very best subject matter experts to keep the content of our products current and the quality level the highest available anywhere. We employ talented professionals on a work from home basis to develop, revise, and review the content in our databases.
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Our content developers are responsible for creating, revising, and reviewing the contents of our databases. We are seeking motivated, self-starters who can successfully meet their objectives while working remotely. This is a part-time position. Pay is performance based. You must hold current certifications. All content development must be original and is subject to review by our staff.
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* Ability to take ownership of assigned tasks
* Ability to work under strict timelines
* Strong written and verbal English communication skills
* The ability to teach and explain technical concepts
* Ability to collaborate effectively in team scenarios
* Experienced in HTML
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ITIL v3 Foundation Practice Exams and Questions

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Careers at Cert College

Content Developer

Are you a certified IT or Project Management professional with at least 5 years real life, on the job experience and would like to make extra money? If so, we would like to talk to you. We pride ourselves on hiring the very best subject matter experts to keep the content of our products current and the quality level the highest available anywhere. We employ talented professionals on a work from home basis to develop, revise, and review the content in our databases.



Description



Our content developers are responsible for creating, revising, and reviewing the contents of our databases. We are seeking motivated, self-starters who can successfully meet their objectives while working remotely. This is a part-time position. Pay is performance based. You must hold current certifications. All content development must be original and is subject to review by our staff.



Qualifications

Ability to take ownership of assigned tasks
Ability to work under strict timelines
Strong written and verbal English communication skills
The ability to teach and explain technical concepts
Ability to collaborate effectively in team scenarios
Experienced in HTML
24 x 7 access to personal computer, internet, and email
If you have the experience, certifications, language skills and aptitude for teaching, and have a keen eye for detail, we want to hear from you. Contact Careers@CertCollege.com today!

Innovative ITIL® Software Assurance Scheme nears 1st Anniversary

The "ITIL Software Scheme" is nearly a year old and already starting to reap benefits for software developers and end users. Tool vendors will be able to choose from a number of Licensed Software Assessors to assess their software tools. The first two Licensed Software Assessors are:

Software Management Consultancy - SMCG

Pink Elephant - www.pinkelephant.com

As IT complexity continues to increase, the need for IT management Best Practices is more critical than ever. The OGC remains committed to enabling best practice through its ITIL portfolio. However, a missing link in the OGC/ITIL portfolio had been the lack of an approval process for ITSM tools. There are now a large number of tools that claim to be "ITIL process compliant" and this scheme gives the end user the opportunity to see if these claims can be verified.

The scheme was launched at the itSMF Fusion Conference and Exhibition last September. At the launch event, Peter Brooks (FISM) Independent Consultant reviewed the ITIL Software Scheme. He said: "The potential marketing advantage to Vendors is reasonably clear. At a minimum, if a piece of software is certified to offer ITIL Process X, somebody completing an RFP can include this information in the knowledge that, so long as all the people and process work is done according to ITIL, the tool will provide the necessary support"

The scheme is administered by APM Group-the Accreditor (on behalf of OGC).

www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.asp

The advantage of this scheme over others in the market is clear as this scheme is unique in giving assurance of ITIL compatible processes within the tool.

There are three levels of assurance available within the scheme, Bronze, Silver and Gold dependent on the capability of the tool and its alignment to specific ITIL processes, how widely the product is used and the extent of positive feedback and references from end users. This feedback is critical because there was a need for customers to understand if the software tools and inherent documentation they were considering supported ITIL and were truly compliant with ITIL Best Practices.

Whilst it is recognized that tools themselves will not magically fix all process issues. they can provide invaluable assistance in supporting ITIL processes. Already the scheme has successfully recognized 14 software tools who have attained the required standard (7 tool's processes have been assessed to the Bronze level and 7 to the Gold level).

Job - IT Certification Practice Exam Content Developers

We are looking for IT certification test prep question developers to help author questions and answers with explanations for our new IT certification practice exams.

If you meet the criteria below, we would like to hear from you. Please email your resume and salary expectations to Service@ItsmOnlineSolutions.com This is a part-time work from home position. Pay is performance based and you must hold current certifications. All content development must be original and is subject to review by our staff.

Qualifications
• Ability to take ownership of assigned tasks
• Ability to work under strict timelines
• Strong written and verbal English communication skills
• The ability to teach and explain technical concepts
• Ability to collaborate effectively in team scenarios
• Experienced in HTML
• 24 x 7 access to personal computer, internet, and email

ITIL v3 Actual Certification Pass Rates

The average pass rates for the ITIL v3 Examinations have been identified following the analysis of information originally supplied by APM Group who are responsible for the overall administration of the ITIL v3 Qualification Scheme.

The examinations that are difficult to pass are the Continual Service Improvement with an average pass rate of 54.4% and the Managing Across the Life Cycle with a pass rate of 57.8%.

The table below provides the average pass rate for all the ITIL v3 examinations.

ITIL v3 Examination Average % Pass Rate
Foundation 87
Foundation Bridge 90
Managers Bridge 69

Intermediate - Service Lifecycle

Service Strategy (SS) 75.2
Service Design (SD) 76.2
Service Transition (ST) 63.6
Service Operation (SO) 78.6
Continual Service Improvement (CSI) 54.4

Intermediate - Service Capability

Service Offerings and Agreements (SOA) 77
Release Control and Validation (RCV) 80.2
Planning, Protection and Optimization (PPO) 82.8
Operational Support and Analysis (OSA) 80
Managing Across the Life Cycle (MALC) 57.8

TIP - When considering an ITIL course ask all the Training Providers you approach to supply details of their average pass rate for their candidates, then compare the figures with the table above. Those that exceed the figures above could be considered more favourable than those that do not exceed the figures above.

This information has been obtained from ITILnews.com and is for information purposes only.

Intermediate Translations Update – 10th June 2010

ITIL Intermediate module translations have been progressing as planned, and following thorough reviews, the first module will be released next month. In the coming months, we will be releasing the modules listed below:

July
Japanese – SOA
Castilian Spanish – SO
German – SO
Brazilian Portuguese – OSA

August
French – OSA
Danish – OSA

We will continue to update the market on forthcoming products.

ITIL V2 Qualifications Withdrawal starts end of June 2010

Earlier this year, the Office of Government Commerce (OGC) announced its intention to withdraw ITIL V2 publications and qualifications from the market. This process begins in June 2010 with the withdrawal of the ITIL V2 Foundation qualification.

The withdrawal schedule for V2 Qualifications during 2010 is:

* V2 Foundation expires 30 June 2010
* V2 Manager expires 31 August 2010
* V2 Practitioner expires 31 Dec 2010
* Foundation Bridge expires 31 Dec 2010

TSO Backs Project to Support ITIL in China

Industry-leading publisher The Stationery Office (TSO) is supporting a new project to increase the use of ITIL® and PRINCE2™ in China.

The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL and PRINCE2 training.

Janine Eves, OGC Contract Manager and Publisher at TSO, says: "There are 13m project managers to be trained in China, so the potential for this initiative is enormous. We fully support the goals of the new centre in spreading the word about ITIL and PRINCE2 across China."

ITIL - Chinese Translations Coming Soon

The core ITIL titles have been commissioned and structured as a five title series, each building on the work of the others. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

The ITIL Lifecycle Publications consist of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These have all now been translated into various languages.

New ITIL v3 Foundation Practice Exams and Sample Questions for 2010 Online

Cert College offers special pricing on ITIL v3 Foundation practice exams. Hundreds of new questions and answers with full explanations now available at CertCollege.com. This new website offers current ITIL v3 Foundation certification training at very affordable prices. All ITIL v3 Foundations questions available at this site are based on the new ITIL v3 Foundation syllabus version 4.2 which is the current standard for 2010.

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ITIL: A Project Manager's Perspective

If you are a Project Manager working in or with IT, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI’s PMBOK Guide) or ITSM (IT Service Management – the concept of IT as a “service” to the business). If you haven’t heard of ITIL, you will. Why? Simply put: in terms of industry adoption, ITIL is one of the fastest growing frameworks in the IT industry today.

ITIL helps organizations increase IT efficiency, improve quality, and control costs. In fact, AMR Research reports that IT organizations that have implemented ITIL best practices have saved up to 10% in IT costs without sacrificing the quality of service delivery. That is why U.S. Computer Economics has projected that approximately 45% of all organizations, both large and small, in the US and Canada will have adopted ITIL best practices in some form by the end of 2008.
High Demand for ITIL Expertise

Companies are turning to ITIL, and the demand for individuals with skills and expertise in this area is increasing. So much so, in fact, that ITIL certifications rank as some of the highest paid certifications in technology, along with PMI’s CAPM and PMP credentials. In recent salary surveys from ZDNet’s Tech Republic , PMI and ITIL credentials consistently rank in the top three IT certifications industry wide. With ITIL’s continued growth in the United States, the demand for IT Project Managers with expertise in ITIL will continue.
Focus is on Process, not Technology

The most compelling and interesting similarity between PMI’s PMBOK Guide and the ITIL books is that both are descriptive frameworks centered around process, not technology.

What this means to you is that both are extremely approachable standards. For example, the PMP exam does not ask how you would go about creating a milestone task within Microsoft Project. Rather, it makes sure you understand the importance of creating milestones.

The ITIL books are the same way. In order to really understand IT Service Management as a practice, you do not need to understand servers or switches. Rather, you need to understand things like the importance of controlling change, defining service levels, and maintaining a catalog of all your services to the business in terms the business can understand.

Both are bodies of knowledge covering simple principles that are drawn from deep industry experience. They both detail concepts that are scalable and adaptable to each organization. For example, the Project Plan for a small, simple project is going to look very different for a large, complex one. In the same way, the process for managing a minor software patch release is going to have a different scale of requirements compared to a brand new, enterprise-wide software release.

Just Released - ITIL The Basics

Providing a basic overview of ITIL, this vodcast with accompanying whitepaper covers:

What is ITIL and its origins?
Why would an organization be interested in ITIL?
What are the benefits of ITIL?
Which companies use ITIL?

Updated ITIL v3 Foundation Practice Exams and Sample Questions for 2010 Online

Updated ITIL v3 Foundation exams and sample questions are now available at CertCollege.com. All original material based on the new ITIL v3 Foundation syllabus version 4.2 for 2010.

No ITIL v3 braindump questions here. All material authored by certified ITIL experts.

ITIL Users

ITIL has been adopted by hundreds of organisations worldwide. These include:

* Microsoft
* IBM
* Barclays Bank
* HSBC
* Guinness
* Procter & Gamble
* British Airways
* Ministry of Defence
* Hewlett Packard

ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs;
* improved IT services through the use of proven best practice processes;
* improved customer satisfaction through a more professional approach to service delivery;
* standards and guidance;
* improved productivity;
* improved use of skills and experience; and
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

Service Management - ITIL®

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL News Bulletins

Intermediate Translations – 19 April 2010
Further to the statement issued by the Accreditor regarding ITIL Intermediate Translations (February 2010), we have received some feedback from the community regarding the number of modules we have committed to translate in some languages.
We have considered this feedback, reviewed our translation plans for 2010 and have revised the plans to commit to translate additional modules.

Further updates on the availability of these modules will be released through the Accreditor and EIs.

ITIL - Spanish Translations Just Published

The core ITIL titles have been commissioned and structured as a five title series, each building on the work of the others. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

The ITIL Lifecycle Publications consist of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These have all now been translated into various languages. Just published are the Spanish PDF editions:

New ITIL v3 Foundation Practice Exams and Sample Questions

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What is ITIL?

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

* reduced costs
* improved IT services through the use of proven best practice processes
* improved customer satisfaction through a more professional approach to service delivery
* standards and guidance
* improved productivity
* improved use of skills and experience
* improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

ITIL® Call for Reviewers

TSO (The Stationery Office) are translating the Passing your ITIL Foundation Exam 2009 Edition into the following languages:

• Chinese
• French
• German
• Japanese
• Dutch.

We would like ten native language reviewers who are fluent in English for each title. The reviewers would be required to quality assure the translation against the English book to ensure that the translation has captured the sense and meaning of the English book as well as being free from grammatical errors etc.

The review would be carried out over a period of a month from May to June 2010 (dates are subject to change). Reviewers will be supplied with a link to an electronic copy of the translation and the English book along with an issues log to document any issues. Reviewers will be required to sign a Non Disclosure Agreement before they can review the publications.

All reviewers will have their names and their organization acknowledged within the publication.

Please submit your CV to emily.allison@tso.co.uk

ITIL Foundation New Questions

ITSM Online Solutions Inc. has just updated there ITIL v3 practice exams with the newest questions from the ITIL v3 Foundation syllabus version 4.2.

Check us out at www.ItsmOnlineSolutions.com for a free demo. Pass Guaranteed or your money back.

The translation of ITIL V3 Intermediate Examinations has begun

The APM Group would like to confirm that translations for ITIL® V3 Intermediate Examinations have commenced in the following languages and modules:-

Brazilian Portuguese - OSA
German – SO
Danish – OSA
Japanese – SOA
French – OSA
Spanish – SO

Work started on January 4th 2010, and is being done primarily in association with local itSMF Chapters and local translation agencies they have recommended. The key people are as follows:-

Brazilian Portuguese – Moracy Ferrari and Claudio Rostelato (Subject Matter Experts)
Danish – Anders Linde (DANSK IT)
French – Jean-Claude Beaudry (itSMF Canada), Robert Falkowitz (Subject Matter Expert), Vincent Guiheneuc (itSMFI)
German – Stephan Brendel (APMG Deutschland), Björn Hinrichs (itSMF Germany), Renate Eberle (TÜV SÜD)
Japanese – Joji Koyama (itSMF Japan)
Spanish – Marlon Molina (itSMF Spain)

The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.

Further modules will be available after the refresh has been published in early 2011.
All English Intermediate papers have been monitored since release, and a sufficient number of candidates have now taken the exams to enable the examination panel to review them for their overall level of accuracy, difficulty, ease of understanding and applicability, against the performance metrics. Improved quality criteria have been applied during the assessment and review process to ensure the papers perform well in English. This was essential before translating into other languages.

We are confident that candidate performance in ITIL V3 qualifications will be consistent wherever they take a paper, in whatever language.

OGC withdrawal of ITIL version2

In June 2009 OGC announced that itSMF International 1 were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.

The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:

* English versions of products need to be in the market to the end.
* Overall, less than 8% suggested version2 qualifications need to be available for more than 2 years (from the date of the survey).

OGC has considered these findings alongside its own requirements for the maintenance of the ITIL product set, and agreed that:
a. Withdrawal will be product based, with all language variants for individual qualifications and publications being removed at the same time.
b. Removal of version2 will complete on 30 June 2011. Specific product withdrawal will be as follows:

* V2 Foundation to cease 30 June 2010
* V2 Manager to cease 31 August 2010
* V2 Practitioner to cease 31 Dec 2010
* Foundation Bridge to cease 31 Dec 2010

ITIL V3 Foundation Certificate in IT Service Management

ITIL V3 Foundation Certificate in IT Service Management

V3FoundationpinThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.

This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:

Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture

Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.

View the Foundation syllabus for more detailed information on the areas of study covered by the ITIL Foundation Certificate in IT Service Management.
Target Group for the ITIL Foundation Certificate

The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:

* those who require a basic understanding of the ITIL framework;
* those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
* IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.

However ITIL certification is open to any individuals who may have an interest in the subject.