ITSM Online Solutions Inc. has just updated there ITIL v3 practice exams with the newest questions from the ITIL v3 Foundation syllabus version 4.2.
Check us out at www.ItsmOnlineSolutions.com for a free demo. Pass Guaranteed or your money back.
Saturday, March 13, 2010
Monday, March 1, 2010
The translation of ITIL V3 Intermediate Examinations has begun
The APM Group would like to confirm that translations for ITIL® V3 Intermediate Examinations have commenced in the following languages and modules:-
Brazilian Portuguese - OSA
German – SO
Danish – OSA
Japanese – SOA
French – OSA
Spanish – SO
Work started on January 4th 2010, and is being done primarily in association with local itSMF Chapters and local translation agencies they have recommended. The key people are as follows:-
Brazilian Portuguese – Moracy Ferrari and Claudio Rostelato (Subject Matter Experts)
Danish – Anders Linde (DANSK IT)
French – Jean-Claude Beaudry (itSMF Canada), Robert Falkowitz (Subject Matter Expert), Vincent Guiheneuc (itSMFI)
German – Stephan Brendel (APMG Deutschland), Björn Hinrichs (itSMF Germany), Renate Eberle (TÜV SÜD)
Japanese – Joji Koyama (itSMF Japan)
Spanish – Marlon Molina (itSMF Spain)
The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.
Further modules will be available after the refresh has been published in early 2011.
All English Intermediate papers have been monitored since release, and a sufficient number of candidates have now taken the exams to enable the examination panel to review them for their overall level of accuracy, difficulty, ease of understanding and applicability, against the performance metrics. Improved quality criteria have been applied during the assessment and review process to ensure the papers perform well in English. This was essential before translating into other languages.
We are confident that candidate performance in ITIL V3 qualifications will be consistent wherever they take a paper, in whatever language.
Brazilian Portuguese - OSA
German – SO
Danish – OSA
Japanese – SOA
French – OSA
Spanish – SO
Work started on January 4th 2010, and is being done primarily in association with local itSMF Chapters and local translation agencies they have recommended. The key people are as follows:-
Brazilian Portuguese – Moracy Ferrari and Claudio Rostelato (Subject Matter Experts)
Danish – Anders Linde (DANSK IT)
French – Jean-Claude Beaudry (itSMF Canada), Robert Falkowitz (Subject Matter Expert), Vincent Guiheneuc (itSMFI)
German – Stephan Brendel (APMG Deutschland), Björn Hinrichs (itSMF Germany), Renate Eberle (TÜV SÜD)
Japanese – Joji Koyama (itSMF Japan)
Spanish – Marlon Molina (itSMF Spain)
The first translation to be available will be German and it is expected in April 2010. There will be two modules for each language. We are planning to release the first module in each language by May 2010 and the second, in the latter part of the year.
Further modules will be available after the refresh has been published in early 2011.
All English Intermediate papers have been monitored since release, and a sufficient number of candidates have now taken the exams to enable the examination panel to review them for their overall level of accuracy, difficulty, ease of understanding and applicability, against the performance metrics. Improved quality criteria have been applied during the assessment and review process to ensure the papers perform well in English. This was essential before translating into other languages.
We are confident that candidate performance in ITIL V3 qualifications will be consistent wherever they take a paper, in whatever language.
Saturday, February 6, 2010
OGC withdrawal of ITIL version2
In June 2009 OGC announced that itSMF International 1 were undertaking a survey of the IT Service Management community to seek views on the uptake of ITIL version3 and the need to retain ITIL version2.
The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:
* English versions of products need to be in the market to the end.
* Overall, less than 8% suggested version2 qualifications need to be available for more than 2 years (from the date of the survey).
OGC has considered these findings alongside its own requirements for the maintenance of the ITIL product set, and agreed that:
a. Withdrawal will be product based, with all language variants for individual qualifications and publications being removed at the same time.
b. Removal of version2 will complete on 30 June 2011. Specific product withdrawal will be as follows:
* V2 Foundation to cease 30 June 2010
* V2 Manager to cease 31 August 2010
* V2 Practitioner to cease 31 Dec 2010
* Foundation Bridge to cease 31 Dec 2010
The survey had over 1300 responses, with a broad range of organisations providing a cross-representation of views from the community. There are some clear messages in the survey report:
* English versions of products need to be in the market to the end.
* Overall, less than 8% suggested version2 qualifications need to be available for more than 2 years (from the date of the survey).
OGC has considered these findings alongside its own requirements for the maintenance of the ITIL product set, and agreed that:
a. Withdrawal will be product based, with all language variants for individual qualifications and publications being removed at the same time.
b. Removal of version2 will complete on 30 June 2011. Specific product withdrawal will be as follows:
* V2 Foundation to cease 30 June 2010
* V2 Manager to cease 31 August 2010
* V2 Practitioner to cease 31 Dec 2010
* Foundation Bridge to cease 31 Dec 2010
Thursday, January 28, 2010
ITIL V3 Foundation Certificate in IT Service Management
ITIL V3 Foundation Certificate in IT Service Management
V3FoundationpinThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:
Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture
Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.
View the Foundation syllabus for more detailed information on the areas of study covered by the ITIL Foundation Certificate in IT Service Management.
Target Group for the ITIL Foundation Certificate
The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:
* those who require a basic understanding of the ITIL framework;
* those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
* IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.
However ITIL certification is open to any individuals who may have an interest in the subject.
V3FoundationpinThe Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL.
This entry level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Upon successful completion of the education and examination components related to this certification candidates can expect to gain knowledge and understanding in the following areas:
Service Management as a practice
Service Lifecycle
Key Principles and Models
Generic Concepts
Selected Processes
Selected Roles
Selected Functions
Technology and Architecture
Successful completion of the Foundation certificate also fulfils the pre-requisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.
View the Foundation syllabus for more detailed information on the areas of study covered by the ITIL Foundation Certificate in IT Service Management.
Target Group for the ITIL Foundation Certificate
The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:
* those who require a basic understanding of the ITIL framework;
* those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
* IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.
However ITIL certification is open to any individuals who may have an interest in the subject.
Wednesday, November 4, 2009
ITIL V3 Update - Call for Participants
ITIL underwent a major refresh in 2005 and V3 was launched in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases.
The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the
OGC, are seeking participants for the update of the five core publications (Service Strategy, Service Design,
Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service
Lifecycle. The participants will be of two kinds: Authors who will make any necessary changes to the text, and
Reviewers who will comment on the changes and advise whether drafts are acceptable.
View the Call for Participants.
If you are interested please apply by 26 November 2009, enclosing your proposal, to:
Emily Allison
The Stationery Office
Emily.allison@tso.co.uk
The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the
OGC, are seeking participants for the update of the five core publications (Service Strategy, Service Design,
Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service
Lifecycle. The participants will be of two kinds: Authors who will make any necessary changes to the text, and
Reviewers who will comment on the changes and advise whether drafts are acceptable.
View the Call for Participants.
If you are interested please apply by 26 November 2009, enclosing your proposal, to:
Emily Allison
The Stationery Office
Emily.allison@tso.co.uk
Monday, October 19, 2009
Official Accreditor approves Service Catalogue complementary ITIL® V3 Qualification
29th June 2009, High Wycombe, Buckinghamshire, UK…....The Official Accreditor for the ITIL qualification scheme, The APM Group, has endorsed the addition of a new complementary qualification which earns candidates credits in the ITIL V3 qualification scheme.
The Complementary Qualifications Scheme is an initiative run by The APM Group as the OGCs Official Accreditor, in association with itSMFI and its International Qualifications and Certifications Committee (IQC).
The new qualification focuses on the Service Catalogue which looks at new ways to control demand, publish and track service pricing and cost, and automate service request management and fulfilment.
The Service Catalogue qualification was subject to independent review and scrutiny by the IQC and further to endorsement, candidates who gain the qualification will earn 1.5 ITIL V3 credits.
Colin Rudd, itSMFI Director of Professional Qualifications and Certifications said, "The importance of an accurate Service Catalogue cannot be underestimated. Candidates can now gain a recognized qualification in this discipline whilst working towards their ITIL Expert Certification."
Sharon Taylor, ITIL V3 Chief Examiner said, "Qualifications which help further promote specialized knowledge from within ITIL practices will be a welcomed addition to the overall Qualification Scheme. We are pleased to continue to offer more choices for ITIL certification."
The qualification will be developed over the next few months and will be available via organisations accredited through the APMG-International Examination Institute. Further information will be available from APMG-international at forthcoming itSMF events in the US and UK later in the year.
The Complementary Qualifications Scheme is an initiative run by The APM Group as the OGCs Official Accreditor, in association with itSMFI and its International Qualifications and Certifications Committee (IQC).
The new qualification focuses on the Service Catalogue which looks at new ways to control demand, publish and track service pricing and cost, and automate service request management and fulfilment.
The Service Catalogue qualification was subject to independent review and scrutiny by the IQC and further to endorsement, candidates who gain the qualification will earn 1.5 ITIL V3 credits.
Colin Rudd, itSMFI Director of Professional Qualifications and Certifications said, "The importance of an accurate Service Catalogue cannot be underestimated. Candidates can now gain a recognized qualification in this discipline whilst working towards their ITIL Expert Certification."
Sharon Taylor, ITIL V3 Chief Examiner said, "Qualifications which help further promote specialized knowledge from within ITIL practices will be a welcomed addition to the overall Qualification Scheme. We are pleased to continue to offer more choices for ITIL certification."
The qualification will be developed over the next few months and will be available via organisations accredited through the APMG-International Examination Institute. Further information will be available from APMG-international at forthcoming itSMF events in the US and UK later in the year.
Foundation to Expert – ITIL® V3 comes of age
The world's first ISEB ITIL V3 Expert has qualified in the UK.
Paul Jackson, owner of mmXcellence ltd, a service management consultancy based in the Thames Valley is the world's first ISEB candidate to achieve ITIL V3 Expert level who has qualified through the accredited V3 Lifecycle learning route, passing every exam at the first attempt and in just ten weeks!
Richard Pharro, CEO, The APM Group, the ITIL Qualifications Scheme Accreditor, said "We extend our hearty congratulations to Paul Jackson for achieving ITIL Expert status. Achieving this level so rapidly is testament to his knowledge of service management and to his professionalism. We hope others are inspired by his achievement and aspire to do the same."
Paul says: "For me, ITIL, IT Service Management and the drive towards more efficient, effective, transparent IT operations has been the core focus of my working life for a number of years and, for me, achieving this qualification is an important step in progressing my career. I look forward to bringing this knowledge and experience to bear on future projects, and working with our customers to help them achieve their goals."
Paul, who is an extremely experienced consultant delivering IT Service management solutions, gained the qualification after completing an intensive, fast track study program whereby all five ITIL v3 lifecycle courses and the overarching "Managing Across the Lifecycle" course were completed over a ten- week period.
Paul adds: "When I was searching out a training provider I was looking for 3 things; value for money, course availability and reputation. For me, Sysop stood out from the crowd in all three areas, and, as I am not the most patient of people, their "Fast-track to ITIL V3 Expert " offering, whilst being both demanding and challenging, was the only one for me!"
ISEB Accredited Training Provider Sysop, a leading Service Management consultancy and training organisation, became one of the first training organisations in the UK to gain accreditation for all ITIL v3 training materials in August 2009.
Stuart Sawle, MD of Sysop said : "We are very proud of our track record on ITIL v3 qualifications. We were one of the first of the training organisations to gain accreditation for all of the ITIL v3 qualifications and the first to accept a student onto the, very demanding, "Managing across the Lifecycle" course. Paul booked a concentrated programme of training with us and proved to be an exceptional student and a joy to teach. We wish him well in his career and continued success in his business goals with mmXcellence."
Michelle Major-Goldsmith, Head of Training at Sysop said: "This was a real team effort in which Paul played no small part. Each of my team members played a part in delivering the training to Paul and I led him through "Managing across the Lifecycle". I'm so proud of everyone, it's been a demanding schedule: developing the courses to the high professional standard demanded by ISEB; delivering them in the classroom; and refining them to smooth the presentation flow."
For more information, please see the BCS-ISEB website.
Paul Jackson, owner of mmXcellence ltd, a service management consultancy based in the Thames Valley is the world's first ISEB candidate to achieve ITIL V3 Expert level who has qualified through the accredited V3 Lifecycle learning route, passing every exam at the first attempt and in just ten weeks!
Richard Pharro, CEO, The APM Group, the ITIL Qualifications Scheme Accreditor, said "We extend our hearty congratulations to Paul Jackson for achieving ITIL Expert status. Achieving this level so rapidly is testament to his knowledge of service management and to his professionalism. We hope others are inspired by his achievement and aspire to do the same."
Paul says: "For me, ITIL, IT Service Management and the drive towards more efficient, effective, transparent IT operations has been the core focus of my working life for a number of years and, for me, achieving this qualification is an important step in progressing my career. I look forward to bringing this knowledge and experience to bear on future projects, and working with our customers to help them achieve their goals."
Paul, who is an extremely experienced consultant delivering IT Service management solutions, gained the qualification after completing an intensive, fast track study program whereby all five ITIL v3 lifecycle courses and the overarching "Managing Across the Lifecycle" course were completed over a ten- week period.
Paul adds: "When I was searching out a training provider I was looking for 3 things; value for money, course availability and reputation. For me, Sysop stood out from the crowd in all three areas, and, as I am not the most patient of people, their "Fast-track to ITIL V3 Expert " offering, whilst being both demanding and challenging, was the only one for me!"
ISEB Accredited Training Provider Sysop, a leading Service Management consultancy and training organisation, became one of the first training organisations in the UK to gain accreditation for all ITIL v3 training materials in August 2009.
Stuart Sawle, MD of Sysop said : "We are very proud of our track record on ITIL v3 qualifications. We were one of the first of the training organisations to gain accreditation for all of the ITIL v3 qualifications and the first to accept a student onto the, very demanding, "Managing across the Lifecycle" course. Paul booked a concentrated programme of training with us and proved to be an exceptional student and a joy to teach. We wish him well in his career and continued success in his business goals with mmXcellence."
Michelle Major-Goldsmith, Head of Training at Sysop said: "This was a real team effort in which Paul played no small part. Each of my team members played a part in delivering the training to Paul and I led him through "Managing across the Lifecycle". I'm so proud of everyone, it's been a demanding schedule: developing the courses to the high professional standard demanded by ISEB; delivering them in the classroom; and refining them to smooth the presentation flow."
For more information, please see the BCS-ISEB website.
ITIL ATO Sub Group Appointed
Earlier this year, the ITIL Qualifications Board (QB) agreed that in order to approve the engagement and level of consultation the QB has with the ITIL training community, an advisory group comprised of representatives from the ATO community should be established.
It was agreed that this group will undertake the following functions in an advisory role to the QB:-
* Provide a forum to discuss market concerns from an ATO perspective;
* Consider and discuss issues and proposals put forward by the QB;
* Provide valuable input on the risks and impact of proposed QB decisions, to the ATO and End User community;
* Raise concerns or issues to the QB which are of concern to the ATO or end user community.
* Bridge the gap between the QB and the training providers, working together to reflect the views, concerns, and benefits of the training providers, their associates and customer base, and to improve the ITIL market positioning.
The Accreditor is pleased to confirm that the following individuals were formally appointed to the ATO Sub Group in May 2009, and met for the first time with the Accreditor on the 17th and 22nd July 2009: -
It was agreed that this group will undertake the following functions in an advisory role to the QB:-
* Provide a forum to discuss market concerns from an ATO perspective;
* Consider and discuss issues and proposals put forward by the QB;
* Provide valuable input on the risks and impact of proposed QB decisions, to the ATO and End User community;
* Raise concerns or issues to the QB which are of concern to the ATO or end user community.
* Bridge the gap between the QB and the training providers, working together to reflect the views, concerns, and benefits of the training providers, their associates and customer base, and to improve the ITIL market positioning.
The Accreditor is pleased to confirm that the following individuals were formally appointed to the ATO Sub Group in May 2009, and met for the first time with the Accreditor on the 17th and 22nd July 2009: -
Wednesday, September 23, 2009
ITIL® Software Scheme Goes Live at itSMF Fusion in Dallas
The Office of Government Commerce (OGC) and its Accreditor the APM Group have confirmed the ITIL Software scheme is now live.
Speaking at itSMF Fusion, Richard Pharro, CEO, APM Group said: "We are delighted to launch the ITIL software scheme while we are here in Dallas. We can now confirm that we have a second contracted software assessor so the vendor community has choice in having their products assessed. This means we are able to formally launch the scheme as we have met our requirements for a competitive and open market in the delivery of the assessment services."
The new ITIL software endorsement scheme allows software tool vendors to submit their ITIL based software tools for assessment to a Licensed Software Assessor. Successful recommendations entitle tool vendors to use the official Process Compliant ITIL Swirl logo.
Read the full ITIL Software Scheme press release.
For further information on the ITIL Software scheme visit:
http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.asp
Speaking at itSMF Fusion, Richard Pharro, CEO, APM Group said: "We are delighted to launch the ITIL software scheme while we are here in Dallas. We can now confirm that we have a second contracted software assessor so the vendor community has choice in having their products assessed. This means we are able to formally launch the scheme as we have met our requirements for a competitive and open market in the delivery of the assessment services."
The new ITIL software endorsement scheme allows software tool vendors to submit their ITIL based software tools for assessment to a Licensed Software Assessor. Successful recommendations entitle tool vendors to use the official Process Compliant ITIL Swirl logo.
Read the full ITIL Software Scheme press release.
For further information on the ITIL Software scheme visit:
http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.asp
Thursday, September 17, 2009
Need CISSP Practice Exam Question Developer
Hi everyone,
As part of our expanding service offerings, we are developing a new site which will offer (ISC)2 CISSP practice exams for IT professionals seeking their CISSP certification. If you are CISSP certified and have a flair for developing comprehensive and realistic exam questions, we would like to talk to you.
Earn extra cash on the side and become a part of our fast growing IT certification training company by contacting us at recruiting@ItsmOnlineSolutions.com
We pay top dollar for the right people. Our integrity is our trademark.
Look forward to hearing from the very best (ISC)2 CISSP pros.
Lester Gorveatt
President - ITSM Online Solutions Inc.
P - 1+506.450.4446
E - recruiting@ItsmOnlineSolutions.com
F - 1+506.454.8740
W - www.ItsmOnlneSolutions.com
As part of our expanding service offerings, we are developing a new site which will offer (ISC)2 CISSP practice exams for IT professionals seeking their CISSP certification. If you are CISSP certified and have a flair for developing comprehensive and realistic exam questions, we would like to talk to you.
Earn extra cash on the side and become a part of our fast growing IT certification training company by contacting us at recruiting@ItsmOnlineSolutions.com
We pay top dollar for the right people. Our integrity is our trademark.
Look forward to hearing from the very best (ISC)2 CISSP pros.
Lester Gorveatt
President - ITSM Online Solutions Inc.
P - 1+506.450.4446
E - recruiting@ItsmOnlineSolutions.com
F - 1+506.454.8740
W - www.ItsmOnlneSolutions.com
Subscribe to:
Posts (Atom)