Does OGC propose to embrace both V2 and V3?
No. OGC expects a transition from V2 to V3. V3 builds on V2, so
the way users should view it is as an opportunity to enhance their
practices. OGC has always said that ITIL® is a framework and
should be customized to each organization's needs, so we would
expect a user's view of the new ITIL® to be dependent on his
current priorities for improvement.
Should I wait to attend training when ITIL® V3 path is better
known?
Foundation training in V3 has been available from 13 June 2007. If
your need is urgent do the V2 training and take a bridging
module later
What is the impact of ITIL® V3 upon my ITIL® or ITSM
strategy?
There is much more strategic guidance, so the effect should be
that your IT strategy will be better aligned to the delivery of
desired business outcomes.
What are the most significant differences between V3 and
V2?
The key point is that V3 articulates the relationship between IT
and the business far more clearly than earlier versions of ITIL®.
Instead of focusing on processes as in V2, V3 considers a wider
view of IT by considering the lifecycle of a service from its initial
planning, which should be aligned to business need, through to
its final retirement. This allows a more thorough treatment of
strategic options, functions, roles and responsibilities as well as
continual improvement. The processes remain and have been
improved. ITIL® V3 also looks more closely at alignment with
other best practices and standards.
Will my investment in ITIL® V2 publications and training be
lost?
No because it is more a question that ITIL® has grown (towards
the business) and matured rather than changed. OGC has stated
that 95% of V2 still applies.
What is the impact of ITIL® V3 on existing ITIL credentials,
will they also need to be refreshed?
It is inevitable that people will eventually regard a V3 certificate
as more valuable than a V2 one. OGC believes the examination
authorities will offer bridging courses and migration paths to
appropriate level V3 certificates.
What practical support is there for the V2 to V3 migration?
This area is an opportunity for the vendor industry to support users, but I would not look at it as a migration. Users should be just as picky about what they implement from v3 as they were
about V2. A rational analysis may show that there is a higher
priority (i.e., better return) for an organization in implementing a
new ITIL® area rather than to migrate what has already been
done.
How are OGC and APMG ensuring other standards are
aligned to ITIL® V3?
After V3 release, these entities intend to publish guides to
alignment of ITIL® with other global best practices. The first of
these is likely to be with COBIT. OGC and TSO began talking
with ITGI and ISACA last November, and hope to publish a
revision to the existing COBIT/ITIL alignment guide by the end
of the year. There is a lot of enthusiasm among ITIL®
stakeholders (and OGC) that ISO/IEC 20000 continues be aligned
with ITIL®. OGC and APMG will continue to promote a close
alignment with international standards.
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