Monday, February 23, 2009

ITIL Certification

The ITIL Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. For a full, definitive explanation of the Version 3 qualification scheme and credit system, please download the ITIL Service Management Practices V3 Qualifications Scheme Brochure (pdf).

Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL Expert in IT Service Management.

There are four levels within the scheme:

Foundation Level
Intermediate Level (Lifecycle Stream & Capability Stream)
ITIL Expert
ITIL Master.
The diagram to the right shows the structure of qualifications within the Version 3 scheme. Click the image to enlarge.

Please click on the relevant links below to view the various V3 syllabuses.

Foundation Level

The Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL.

View the Interim Foundation Course Syllabus.
View the Foundation Bridging Course Syllabus.

Learn about the new ITIL V3 Foundation and Foundation Bridge Syllabuses which will be live from 01 May 2009. Visit ITSM Online Solutions for more info and practice questions

Sunday, February 22, 2009

ITIL Certification Exam Practice Online

ITIL Certification Exam Practice

Our ITIL Foundation practice exams give you a good impression of what to expect during the official certification exam and form excellent preparation. Our realistic ITIL v3 practice questions and exams are always up-to-date with the official ITIL Foundation syllabus. We provide our clients with the very best in quality and value. Our goal is to ensure that you will pass the ITIL v3 Foundation exam on the first try and attain your ITIL v3 Foundation certification.

Our company, ITSM Online Solutions Inc., is dedicated to helping IT Service Management and Project Management professionals like you, achieve your professional certifications. Our professionally prepared ITIL v3 exam preparation questions are authored by certified and experienced ITIL v3 experts. Our current offering of new online ITIL v3 Foundation practice exams consist of over 600 ITIL Foundation sample questions based on the official ITIL v3 Foundation course syllabus.

Free Demo - www.itsmonlinesolutions.com

Sunday, February 15, 2009

ITIL Foundation V3 returns to Prometric and Pearson VUE

The popular exam channels of Prometric and Pearson VUE will be a source for all EXIN Foundation examinations including ITIL V3 have been available since April 10, 2008. This is an additional choice for candidates to take the examinations at a convenient date and location. They only need to access www.prometric.com or www.pearsonvue.com to register for their examination. This can be done up to 24 hours before an examination. The candidate will need to use a credit card. Examination results are immediate and certificates follow shortly.

ITIL Foundation Exam Practice Questions

ITSM Online Solutions offers excellent ITIL Foundation practice exams which give you a good impression of what to expect during the official certification exam and form excellent preparation. Our realistic practice questions are always up-to-date with the official ITIL Foundation syllabus. We provide our clients with the very best in quality and value. Our goal is to ensure that you will pass the ITIL v3 Foundation exam on the first try and attain your ITIL v3 Foundation certification.

The best value available anywhere with a pass guarantee and several study aids included for a very reasonable price.

Try a free demo at ItsmOnlineSolutions.com

ITIL v3 Frequently Asked Questions

Does OGC propose to embrace both V2 and V3?

No. OGC expects a transition from V2 to V3. V3 builds on V2, so
the way users should view it is as an opportunity to enhance their
practices. OGC has always said that ITIL® is a framework and
should be customized to each organization's needs, so we would
expect a user's view of the new ITIL® to be dependent on his
current priorities for improvement.

Should I wait to attend training when ITIL® V3 path is better
known?


Foundation training in V3 has been available from 13 June 2007. If
your need is urgent do the V2 training and take a bridging
module later

What is the impact of ITIL® V3 upon my ITIL® or ITSM
strategy?


There is much more strategic guidance, so the effect should be
that your IT strategy will be better aligned to the delivery of
desired business outcomes.

What are the most significant differences between V3 and
V2?


The key point is that V3 articulates the relationship between IT
and the business far more clearly than earlier versions of ITIL®.
Instead of focusing on processes as in V2, V3 considers a wider
view of IT by considering the lifecycle of a service from its initial
planning, which should be aligned to business need, through to
its final retirement. This allows a more thorough treatment of
strategic options, functions, roles and responsibilities as well as
continual improvement. The processes remain and have been
improved. ITIL® V3 also looks more closely at alignment with
other best practices and standards.

Will my investment in ITIL® V2 publications and training be
lost?


No because it is more a question that ITIL® has grown (towards
the business) and matured rather than changed. OGC has stated
that 95% of V2 still applies.


What is the impact of ITIL® V3 on existing ITIL credentials,
will they also need to be refreshed?


It is inevitable that people will eventually regard a V3 certificate
as more valuable than a V2 one. OGC believes the examination
authorities will offer bridging courses and migration paths to
appropriate level V3 certificates.

What practical support is there for the V2 to V3 migration?

This area is an opportunity for the vendor industry to support users, but I would not look at it as a migration. Users should be just as picky about what they implement from v3 as they were
about V2. A rational analysis may show that there is a higher
priority (i.e., better return) for an organization in implementing a
new ITIL® area rather than to migrate what has already been
done.

How are OGC and APMG ensuring other standards are
aligned to ITIL® V3?


After V3 release, these entities intend to publish guides to
alignment of ITIL® with other global best practices. The first of
these is likely to be with COBIT. OGC and TSO began talking
with ITGI and ISACA last November, and hope to publish a
revision to the existing COBIT/ITIL alignment guide by the end
of the year. There is a lot of enthusiasm among ITIL®
stakeholders (and OGC) that ISO/IEC 20000 continues be aligned
with ITIL®. OGC and APMG will continue to promote a close
alignment with international standards.

Get more information and practice exams at ITSM Online Solutions

Thursday, February 12, 2009

ITIL Intermediate Qualification Scheme Complete

9th February 2009, High Wycombe, Buckinghamshire, UK….. The APM Group, which is responsible for accrediting the ITIL Qualification Scheme, has announced the completion of the ITIL intermediate qualifications. Candidates can now make their way to the ITIL Expert level upon successful completion of the intermediate modules.

Sharon Taylor, Chief Examiner, said: "The release of the ITIL Intermediate qualifications marks the completion of over a year of effort by the V3 Examiners. It also marks a first-of-its-kind candidate-focused structure with flexible, modular qualification choices geared towards a variety of learning needs. Whether you need a specialized, intense and detailed focus on ITIL processes, or desire generalized expertise in service lifecycle stages, the intermediate qualifications are designed to meet a broad range of ITIL education needs."

Work also continues on the highest level of the ITIL Qualification scheme – ITIL Master. "The next level of professional achievement - the ITIL Master level - is nearing design completion and I look forward to its release," Taylor said. "I'm pleased at the interest shown by the community and look forward to seeing many ITIL Expert graduates in the near future."

ITIL Foundation at Prometric and Pearson VUE

The popular exam channels of Prometric and Pearson VUE will be a source for all EXIN Foundation examinations including ITIL® V3. This is an additional choice for candidates to take the examinations at a convenient date and location. They only need to access www.prometric.com or www.pearsonvue.com to register for their examination. This can be done up to 24 hours before an examination. The candidate will need to use a credit card. Examination results are immediate and certificates follow shortly. For a full overview of the current computer-based test offerings by both Prometric and Pearson VUE

ITIL v3 Foundation

The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for Service Management without further guidance. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

ITIL Credit Profiler

The ITIL® Official Site has provided a Credit Profiler which will help candidates to navigate the new qualification scheme. By entering in the exams you have already completed, you can find out what is needed to reach the ITIL Expert level. Credits can be accumulated by successfully completing a balanced selection of ITIL® V3 exams, or through a combination of version 2 and version 3 exams. A minimum of 22 credits is needed to achieve Expert certification in IT Service Management. Read more about the ITIL® V3 exams.

ITIL Qualification Scheme

As of January 2009, the complete set of ITIL V3 Intermediate exams have been released opening up the path towards ITIL Expert for candidates. The Intermediate level consists of the Lifecycle and the Capability streams. The Lifecycle modules focus on a particular phase in the Service Lifecycle, and the Capability modules are based upon particular processes which have been logically grouped together because of their close relationship. EXIN offers these exams worldwide in paper-based or web-based format.

ITIL Expert can be achieved by earning at least 17 credits across a broad range of ITIL qualifications, and participating in the Managing Across the Lifecycle course. Managing Across the Lifecycle can be seen as the ‘glue’ which holds the ITIL modules together. The exam tests a candidate's ability to apply the concepts learnt at the Intermediate level across the whole Service Lifecycle.

Complete details for the ITIL V3 scheme (pdf) are available. An easy-to-use diagram (pdf) can help you visualize the new ITIL V3 scheme.

The following exams are now available for exam candidates:

ITIL® V3 Foundation
ITIL® V3 Foundation Bridge
Entry Requirement: Foundation Certificate in IT Service Management
ITIL® V3 Manager's Bridge
Entry Requirement: Manager’s Certificate in IT Service Management, or at least twelve credits based on Practitioner certificates
ITIL® V3 Intermediate exams (9 exams)
Entry Requirement: ITIL V3 Foundation or Foundation Bridge
Managing Across the Lifecycle
Entry Requirement: 17 credits in the ITIL Scheme