Lester Gorveatt is a true e-entrepreneur.
The founder of ITSM On-line Solutions, Lester’s business model is fast, requires little capital and leverages his expertise.
And within a year he’s established a global reach with Fredericton-based ITSM On-line Solutions providing specialized IT training to the world.
Opened in January 2008, ITSM On-line Solutions launched its first service offering within four months and immediately began generating revenue. The revenue has grown month over month with 90 per cent coming from outside of Canada.
New service offerings have continually been added.
Customers from across Europe, Asia and North America are coming to ITSM On-line Solutions to prepare for the IT service management ITIL exams. Through the website, IT professionals can demo the practice test, and purchase 30 or 60 day access to practice the ITIL v3 Foundation exam.
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. The Information Technology Infrastructure Library (ITIL) is a customizable ITSM. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management. [extracted from Wikipedia.com]
The tests include tutorial explanations for all answers and references to other materials, such as the five core ITIL v3 volumes and APMG and OGC accredited study guides.
With years of technical architecture experience, Lester specializes in ITIL implementations – especially to achieve centralized management of remote sites. Lester knew the challenges and cost of keeping up his ITIL certifications and knew the explosive world-wide growth in this popular framework. In response, he developed this high value, low-cost service.
In the process of marketing of ITSM Online Solutions, Lester has learned a new expertise: Search Engine Optimization.
To see how successful he’s applied that expertise, just google any standard ITIL term such as EXO-101, BHO-006, ITIL v3 test, ITIL exam – you’ll see ITSM Online Solutions at or near the top of the results.
Lester has big plans for ITSM Online Solutions. Preparation exams are now available for all the foundation ITIL exams. The launch of 9 intermediate ITIL exams is planned for April 2009. Expansion plans for Project Management Professional (PMP) and Certified Information Systems Security Professional (CISSP) are underway.
