1st April 2008, High Wycombe, Buckinghamshire, UK…. The APM Group, which is responsible for the ITIL Accreditation and Qualification scheme, has announced that CSME has become an accredited Examination Institute (EI).
CSME has been providing ITIL Certification Services to the US for the past seven years. It sought accreditation as an ITIL EI from The APM Group after careful consideration on how best to service the US market.
Ian Daykin, CEO, CSME said, "CSME has always been committed to delivering the highest level of customer service to both the Accredited Training Organizations (ATOs) it supports and their customers. CSME has brought many service level innovations to the US market including integrated paper and online-based exams, guaranteed twenty-four hour results, and detailed result reporting to candidates. Now CSME is a fully Accredited Examination Institute and has a vote on the Qualification Board, we will be in an even better position to represent the needs of the US ITIL Market."
Richard Pharro, CEO, APM Group, said: "We'd like to extend a warm welcome to CSME as they take their place on the ITIL Qualification Board. Their commitment to excellence, along with innovative services that benefit their candidates means it's a place that is well-deserved. We look forward to establishing a close working partnership as ITIL qualifications continue to be taken up around the world by candidates who want proof of their professionalism."
Daykin reported that since becoming the Official ITIL Accreditor, The APM Group has provided a very stable and consistent environment for ITIL in support of the creation of the Accreditor role, and the roll-out of ITIL Version 3.
"The initial discussions with The APM Group in 2006 told us they would be an outstanding organization to work with, and as we completed the accreditation process we are absolutely convinced we were right, as the level of service and support has been nothing short of outstanding," Daykin said.
"CSME is the benefactor of having been able to work with all the ITIL founding parties over the years, and will continue to benefit as a peer with them going forward as an Accredited ITIL Examination Institute. We look forward to working with the US ATO's and ITIL user communities, and their affiliates around the globe," he said.
