Target Audience
The main target group for the ITIL Version 3 Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.
Qualification Level: Intermediate (Lifecycle stream)
Course Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
* Service Strategy Principles
* Defining services and market spaces
* Conducting Strategic Assessments
* Financial Management
* Service Portfolio Management
* Managing demand
* Driving strategy through the Service Lifecycle
* Understanding Critical Success Factors and risks.
In addition the training for this certification should include examination preparation, including a mock examination opportunity.
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.
Examination Format: Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination through an Accredited Training Organization.
Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary).
Open/Closed Book: Closed Book
