Target Audience
The target group of the ITIL Version 3 Certificate in Planning, Protection and Optimization is:
* Individuals who have attained the ITIL Version 3 Foundation certificate in Service Management, or the ITIL Version 3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
* Individuals who require an in-depth understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization
* IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing Service Improvement Program
* Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.
This may include but is not limited to, IT professionals, business managers and business process owners.
Qualification Level: Intermediate
Course Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
* Service Management as a Practice
* Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
* Capacity Management as a capability to realize successful service design
* Availability Management as a capability to realize successful service design
* IT Service Continuity Management as a capability to support overall Business Continuity Management
* Information security management as part of the overall corporate governance framework
* Planning, Protection and Optimization roles and responsibilities
* Technology and Implementation Considerations
* Challenges, Critical Success Factors and risks.
And specifically in the following key ITIL process and role areas
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Demand Management
* Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization.
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.
Examination Format: Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination through an Accredited Training Organization.
Exam Duration: Maximum ninety minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of one hundred and twenty minutes and are allowed to use a dictionary).
Open/Closed Book: Closed Book
